Customer Support Specialist

Trimble; United States; Remote; USD 43,000 - 56,000; Full time

Job summary

An innovative company is seeking a Customer Support Specialist to provide exceptional technical support to users of their platforms. This role involves maintaining ticketing systems, training users, and ensuring smooth integration of new carriers. The ideal candidate will have proficiency in Portuguese and a solid understanding of customer support dynamics. Join a forward-thinking team that values diversity and inclusiveness, where your contributions will make a significant impact on customer satisfaction and operational efficiency.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Time off plans

Retirement plans

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Proficiency in Portuguese is essential for this role.
• Experience in customer support and understanding of system interfaces is desirable.

Responsibilities

• Provide technical support via ticketing system, phone, and email.
• Train key users and support ongoing user needs.

Skills

Portuguese language proficiency

Customer support experience

MS Office proficiency

Understanding of system interfaces

Communication skills

Organizational skills

Ability to multitask

Fast technical comprehension

Education

Bachelor of Business Administration

2+ years in customer support

Tools

ERP systems

Job description

Your Title: Customer Support Specialist

Job Location: US Remote

Our Department: Transportation

What You Will Do

• Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and/or email.

• Maintain multiple ticketing queues/mailboxes alongside of other team members.

• Take and record incoming phone calls.

• Provide training for key users and ensure the continuous support of the users of our systems.

• Complete integration of new carriers onto the platforms, requiring expert communication of interface configurations, project specifications, and coordination of system launch.

• Preparing and participating in customer workshops.

• Work closely with the other team members in various departments.

• Administrative tasks, such as preparation of internal and external reports or preparation of tasks for the infrastructure and development teams while maintaining time constraints.

• Gather customer information and documentation of all interactions through a ticketing tool.

• Become one of the main contacts for new and existing customers.

• Meet deadlines of all projects.

What Skills & Experience You Should Bring

• Portuguese language proficiency - MUST HAVE

• Bachelor of Business Administration and/or 2+ years in customer support is desirable.

• Solid understanding of how systems interface with other applications.

• Proficient in MS Office products and navigating internet resources.

• Experience with ERP systems will be an asset.

• Fast technical comprehension.

• Excellent customer focused mentality.

• Outstanding communication and interpersonal skills.

• Self-motivated and solution-oriented team player.

• Organizational skills and initiative.

• Ability to multitask and work in a fast-paced environment.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

43300

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55200

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Bonus Eligible?

No

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job,contact [e-mail]