Specialist, Customer Support - REMOTE

Freddie Mac; Canton (GA); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player in furniture retail is seeking a dedicated customer service representative to join their dynamic team. This role offers a competitive benefits package, including major medical coverage and a 401K retirement plan with contributions. You'll provide exceptional support to customers and dealers, resolving issues and ensuring satisfaction. With opportunities for career advancement and a collaborative work environment, this is an exciting chance to grow your career in a supportive setting. If you have a passion for customer service and thrive in a fast-paced environment, this position could be the perfect fit for you.

Benefits

Major Medical Coverage

Dental Coverage

Vision Coverage

401K Retirement Plan

Employee Discounts

Paid Holidays

Accrued PTO Days

Collaborative Work Environment

Career Advancement Opportunities

Qualifications

• Previous customer service experience preferred.
• Ability to communicate effectively, both verbally and in writing.

Responsibilities

• Provide exceptional customer service by resolving high-priority issues.
• Collaborate with departments for data-driven resolutions.

Skills

Customer Service

Communication Skills

Multitasking

Research Skills

Education

High School Diploma or Equivalent

Tools

Office Suite (Outlook, Word, Excel, Teams)

Job description

Employer Industry: Furniture Retail

Why consider this job opportunity:
- Competitive benefits package including major medical, dental, and vision coverage available with no waiting period
- 401K Retirement Plan with company contributions
- Employee discount on Ubique Group products at company cost
- 9 paid holidays plus 1 floating holiday per year, along with up to 13 accrued PTO days per year
- Supportive and collaborative work environment that values individual capabilities
- Opportunities for career advancement within a dynamic team

What to Expect (Job Responsibilities):
- Provide exceptional customer service to customers and dealers by resolving high-priority issues such as damages, defects, and warehouse errors
- Maintain personal case queues and ensure claims are closed within required time frames
- Communicate proactively and professionally with customers and dealers via email and call-based software
- Collaborate with other departments to foster awareness and data-driven resolutions for product issues
- Manage email inbox to ensure timely addressing of all issues

What is Required (Qualifications):
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to communicate effectively, both verbally and in writing
- Proficient in Office Suite, including Outlook, Word, Excel, and Teams
- Strong multitasking skills and ability to conduct research

How to Stand Out (Preferred Qualifications):
- Experience in a customer support role within the furniture or retail industry
- Strong time management skills
- Proficient keyboarding skills; touch typing preferred

#FurnitureRetail #CustomerService #CareerOpportunity #CompetitiveBenefits #TeamEnvironment

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."