Leasing Consultant

Jones Street Residential, Inc.; Danbury (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Jones Street Residential, Inc. seeks a Leasing Consultant to drive high-quality customer service for current and prospective residents in Danbury, CT.

You will manage the leasing process from inquiry to occupancy, conduct site tours, screen applicants, and prepare lease documents to maximize occupancy and revenue. The role requires 1–2 years of sales experience in multi-family settings, strong communication, and proficiency with Microsoft Office.

Qualifications

• 1–2 years of sales experience in a retail, hospitality, or multi-family environment.
• Proficient with Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Experience with social media and marketing platforms preferred.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Must have valid driver’s license and valid vehicle insurance.
• Yardi experience highly preferred.
• Must maintain a neat appearance and professional apparel.

Responsibilities

• Effectively develop and implement personal sales and telephone skills.
• Provide information about the apartments and the community to the prospective resident and schedule visits to the community.
• Responsible for the leasing process from introduction to occupancy and maintaining communication throughout tenancy.
• Collect security deposits, rent, and all other funds.
• Prepare all lease documentation following qualification, screening, and acceptance procedures.
• Work to optimize occupancy while maintaining lease rent and increasing traffic.
• Maintain prospect, traffic, and leasing data in database.
• Retain knowledge of market competition and prepare monthly surveys and analyze market trends.
• Respond to resident problems and ensure resolution of issues.
• Complete service requests and communicate with Maintenance.
• Support marketing efforts and input on promotions and advertising.
• Maintain knowledge of rent, vacancies, availability, lease expirations, square footage, etc.
• Inspect vacant apartments to ensure readiness for showing.
• Follow up with residents to establish positive relations.
• Communicate with Community Manager and Maintenance Manager.
• Implement community policies and ensure compliance with laws including Fair Housing.

Skills

Sales experience

Communication skills

Social media

Marketing platforms

Organizational skills

Time management

Driver’s license

Neat appearance

Trustworthy

Professional demeanor

Tools

Microsoft Office Suite

Yardi

Job description

Description

The Leasing Consultant plays an integral role in the overall success of the community by providing high-quality customer service to both current and prospective residents. This position is responsible for overseeing the entire leasing process, which includes responding to initial inquiries, scheduling, and conducting site tours, screening applicants, and preparing and executing lease documents. The Leasing Consultant is also expected to have a strong understanding of the real estate market, evaluating, and implementing methods to enhance occupancy and the overall performance of the community.

Responsibilities

• Effectively develop and implement personal sales and telephone skills


• Provide information about the apartments and the community to the prospective resident and schedules visits to the community


• Responsible for the leasing process from introduction to the actual occupancy of the resident and maintaining communication throughout the tenancy of the resident


• Collect security deposits, rent, and all other funds associated with resident moves


• Prepare all lease documentation while following qualification, screening, and acceptance of applicant procedures


• Work to optimize occupancy while maintaining effective lease rent, increasing community traffic, and maintaining closing ratio goals


• Maintain prospect, traffic, and leasing data in database


• Retain thorough product knowledge of market competition, prepare monthly competitive survey reports and analyze the real estate market trends in the area


• Respond to resident problems and complaints, following through to ensure resolution of issues


• Complete service requests and communicate all requests to the Maintenance Department


• Support the overall marketing efforts and offer input and suggestions in regard to promotions, advertisements, etc.


• Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.


• Inspect vacant apartments on a regular basis to ensure they are ready to show to prospective residents


• Conduct follow-up activity with all residents in order to establish positive resident relations


• Maintain open communications with the Community Manager and Maintenance Manager


• Implement or direct implementation of all applicable community policies and procedures


• Ensure compliance with all federal, state, and local laws, specifically Fair Housing regulations

Requirements

• 1 – 2 years of sales experience in a retail, hospitality, or multi-family environment


• Proficient computer and software skills, specifically Microsoft Office Suite


• Excellent written and verbal communication skills


• Experience with social media and marketing platforms preferred


• Strong organizational skills and ability to multi-task in a fast-paced environment


• Excellent time management skills and ability to prioritize work
  
• Trustworthy and reliable – sensitivity to confidential matters is required


• Must have valid driver’s license and valid Vehicle insurance


• Must have a neat appearance and professional apparel


• Experience with Yardi highly preferred