Customer Support Specialist

Great Day Improvements, LLC; Cincinnati (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

Champion Window, a leader in home improvement solutions, is seeking a Customer Support Specialist for their Cincinnati location. This on-site role requires strong communication skills and the ability to manage customer inquiries efficiently. The specialist will handle warranty scheduling, customer records, and multi-line phone interactions while offering an excellent customer experience. Competitive pay and benefits package offered.

Benefits

Medical, dental, and vision coverage

401(k) plan

Flexible spending account

Qualifications

• 5 years of customer support experience preferred.
• Experience in the home improvement industry is a plus.
• Must be service-oriented, collaborative, and self-directed.

Responsibilities

• Handle customer support inquiries via phone, text, and email.
• Schedule warranty appointments and maintain customer records.
• Process payments and assist with Accounts Receivable collections.

Skills

Customer service

Communication skills

Multitasking

Education

High school diploma or GED equivalent

Job description

Overview

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will handle customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records throughout installation and service processes.

Note: This is an on-site position, not remote.

Pay range: $16.00 to $20.00 per hour

Responsibilities

1. Answer incoming customer support inquiries promptly via phone, text, and email.
2. Make outbound calls to provide customers with updates on installation and service status.
3. Schedule warranty appointments for the Service Department.
4. Enter and maintain customer records and job-related information in the CRM database.
5. Provide work orders to Service Measure Tech daily.
6. Audit orders for accuracy after confirmation uploads.
7. Generate and distribute Uninstalled and Accounts Receivable reports before scheduled meetings.
8. Support PSG/CSC for assigned division(s).
9. Manage routine customer concerns, facilitate escalated issues, and ensure timely resolution.
10. Process electronic credit card and check payments.
11. Assist with receiving products in CRM Database and/or F&O.
12. Support division(s) in Accounts Receivable collections and management.
13. Perform other duties as assigned.

Qualifications

• High school diploma or GED equivalent.
• Preferred: 5 years of customer support experience.
• Experience in the home improvement industry is a plus.
• Must be service-oriented, a team player with high energy, capable of multitasking, self-directed, and collaborative.
• Excellent verbal and written communication skills; customer service and multi-phone line experience helpful.
• Strong work ethic, good attendance, and attention to detail.
• Excellent communication skills, including phone etiquette.

Champion Window is an Equal Employment Opportunity Employer. If you need assistance with the online application due to a disability, please contact Champion Window.

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We offer a competitive compensation package including medical/dental/vision/disability coverage, 401(k), flex spending account, and more.