Customer Support Specialist

Great Day Improvements, LLC; Cincinnati (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in home improvements is seeking a Customer Support Specialist for their Cincinnati office. The candidate will handle customer support queries, manage warranty schedules, and maintain accurate customer records. This engaging role requires strong communication skills and a service-oriented mindset, ideal for those looking to advance their career in customer support.

Benefits

Medical/Dental/Vision coverage

401(k) plan

Flex spending account

Qualifications

• 5 years customer support experience preferred.
• Experience in the home improvement industry a plus.

Responsibilities

• Answer incoming customer experience support concerns.
• Schedule warranty appointments and enter customer records.
• Manage routine customer concerns and process payments.

Skills

Communication

Customer service

Multi-tasking

Attention to detail

Education

High school diploma or GED equivalent

Job description

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Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a reomote position - on-site position.

Pay range $16.00 to $20.00 per hour

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned
• High school diploma or GED equivalent
• 5 year’s customer support experience preferred
• Experience in the home improvement industry a plus
• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
• Excellent work ethic, solid attendance record and attention to detail
• Excellent written and oral communication skills including phone skills
  
  
  

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.

#INDC

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction

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