FT Customer Support Specialist - Work From Home

California Jobs; Roseville (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in education services is seeking a Full-Time Customer Support Specialist to work from home. This role requires delivering exceptional service by addressing customer inquiries via various communication channels. Benefits include salary up to $19 per hour and comprehensive health benefits, alongside the flexibility of remote work throughout the U.S.

Benefits

Comprehensive health benefits

Paid time off (PTO) for work-life balance

Flexible remote work options

Qualifications

• Minimum educational requirement: High School Diploma or GED.
• Availability and punctuality for scheduled work shifts are a must.
• Experience in customer service or support roles preferable.

Responsibilities

• Provide exceptional customer service by responding to inquiries and resolving issues.
• Communicate effectively with customers via phone, email, and chat.
• Maintain accurate records of customer interactions.

Skills

Exceptional phone and listening skills

Strong written and verbal communication skills

Technical troubleshooting

Education

High School Diploma or GED

Tools

Communication platforms

Job description

FT Customer Support Specialist - Work From Home

Employer Industry: Education Services

Why consider this job opportunity:
- Salary up to $19 per hour
- Comprehensive health benefits and retirement package
- Paid time off (PTO) for work-life balance
- Opportunity for immediate hiring and onboarding
- Supportive and collaborative work environment
- Flexibility to work remotely from anywhere in the U.S.

What to Expect (Job Responsibilities):
- Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner
- Communicate effectively with customers via phone, email, and chat to address any questions or concerns
- Maintain accurate records of customer interactions and follow up as needed
- Troubleshoot technical issues and escalate them to the appropriate team when necessary
- Collaborate with cross-functional teams to resolve complex customer issues and provide solutions

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Exceptional phone and listening skills
- Strong written and verbal communication skills
- Ability to stay updated on company policies, products, and services

How to Stand Out (Preferred Qualifications):
- Experience in customer service or support roles
- Familiarity with technical troubleshooting and problem-solving
- Proficiency in using various communication platforms (phone, email, chat)

#CustomerService #RemoteWork #EducationServices #CareerOpportunity #HealthBenefits

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About the company

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