Customer Support Specialist - Work From Home

California Jobs; Atascadero (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

Une entreprise spécialisée dans les services de support client propose un poste de Customer Support Specialist en télétravail. Ce rôle consiste à offrir un service à la clientèle exceptionnel, à résoudre les problèmes efficacement et à maintenir des dossiers précis. Les candidats doivent avoir un diplôme de secondaire, de solides compétences en communication et la capacité de travailler en équipe. Des avantages complets, y compris une couverture santé et un régime 401k, sont offerts.

Benefits

Pack complet d'avantages sociaux

Régime 401k

Congés payés

Opportunités d'évolution de carrière

Horaires de travail flexibles

Qualifications

• Doit être disponible et ponctuel pour les horaires de travail.
• Compétences exceptionnelles en téléphone et écoute.
• Capacité à travailler en collaboration avec les équipes internes.

Responsibilities

• Fournir un service client exceptionnel via téléphone, e-mail et chat.
• Résoudre les demandes des clients de manière professionnelle.
• Collaborer avec des équipes internes pour résoudre des problèmes techniques.

Skills

Communication

Résolution de problèmes

Collaboration

Écoute

Education

High School Diploma or GED

Tools

CRM systems

Job description

Customer Support Specialist - Work From Home

Employer Industry: Customer Support Services

Why consider this job opportunity:
- Salary up to $21 per hour
- Comprehensive benefits package including health, dental, and vision coverage
- 401k match to support your future financial goals
- Paid time off (PTO) for work-life balance
- Opportunity for career advancement within the organization
- Flexible remote work option available

What to Expect (Job Responsibilities):
- Provide exceptional customer service via phone, email, and chat support
- Resolve customer inquiries and concerns in a timely and professional manner
- Collaborate with internal teams to troubleshoot and resolve technical issues
- Maintain accurate customer records and update databases with relevant information
- Follow up with customers to ensure satisfaction with resolution

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Exceptional phone and listening skills
- Strong written and verbal communication skills
- Ability to work collaboratively with internal teams

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or call center environment
- Familiarity with troubleshooting technical issues
- Experience with CRM systems or customer database management
- Ability to handle complex customer inquiries effectively

#CustomerSupport #RemoteWork #CareerOpportunity #CompetitivePay #CustomerService

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About the company

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