Customer Support Specialist - Remote (Mon - Fri 630pm - Midnight ET)

AnewHealth; New Jersey; Remote; USD 80,000 - 100,000; Part time

Job summary

AnewHealth is seeking a part-time Pharmacy Customer Support Specialist to join their team remotely. This entry-level position involves providing support to clients and network pharmacies. Ideal candidates will possess strong communication skills, detail-oriented approach, and must have a high school diploma. AnewHealth offers a comprehensive benefits package including medical, dental, vision, and 401(k) plans.

Benefits

Medical/Dental/Vision benefits

401(k) plan

Paid Time Off

Paid holidays

Qualifications

• Minimum of 1 year customer service experience in healthcare preferred.
• Ability to communicate effectively in a professional manner.

Responsibilities

• Provide enrollment support for new PACE enrollees.
• Coordinate facility discharges for medication reconciliation.
• Communicate pharmacy benefit information to network pharmacies.

Skills

Communication

Interpersonal skills

Detail oriented

Organized

Patient-centered focus

Education

High School diploma

Tools

MS Office Suite

Job description

Pharmacy Customer Support Specialist - Remote (Mon - Fri 630pm - Midnight ET)

Join to apply for the Pharmacy Customer Support Specialist - Remote (Mon - Fri 630pm - Midnight ET) role at AnewHealth

Pharmacy Customer Support Specialist - Remote (Mon - Fri 630pm - Midnight ET)

Join to apply for the Pharmacy Customer Support Specialist - Remote (Mon - Fri 630pm - Midnight ET) role at AnewHealth

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AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Customer Service Coordinator will bridge the service gap needed to provide service support to PACE clients and their participants in facilities along with the network pharmacies servicing them.

Responsibilities

• Provides enrollment support for new PACE enrollees.
• Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
• Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
• Provides help desk support to network pharmacies.
• Education PACE staff regarding CK and network pharmacy processes for facility participants.
• Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
• Coordinates and sets up couriers to ensure timely medication delivery.
• Makes outgoing calls to ensure the participants have received their delivery.
  
  

Requirements

These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• HS diploma required.
• Minimum of 1 year customer service experience preferably in a healthcare setting.
  
  

Skills & Abilities

• Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.
• Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.
• Must have a strong patient centered focus.
• Excellent communication skills, especially via phone.
• Excellent interpersonal and relationship building skills.
• Understanding of clinical terms and impacts.
• Able to multi-task and handle multiple priorities without sacrificing quality.
• Detail oriented and organized.
• Reliable.
• Efficient.
• Schedule: 6:30pm to 12am EST Monday through Friday.
  
  

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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