Customer Support Specialist

William Witzke - Allstate Insurance; Auburn (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

William Witzke Allstate Agency in Auburn, CA is seeking a Customer Support Specialist to assist existing clients and provide a positive, seamless experience throughout their insurance journey. This role welcomes candidates from customer service backgrounds, banking, retail, or hospitality, with a focus on helping people and delivering great service.

Ideal candidates are friendly, professional, and detail-oriented, with strong communication and problem-solving skills.

Qualifications

• Experience in customer service or related roles.
• Insurance license is a plus; willingness to obtain after hire.
• Strong communication and listening skills.

Responsibilities

• Provide friendly, professional customer support by phone, email, and other channels.
• Assist customers with policy questions, billing inquiries, payments, and account updates.
• Help process policy changes, renewals, endorsements, and other service requests.
• Respond to customer questions and concerns with empathy and professionalism.
• Provide clear information about coverage, policies, and available options.
• Assist customers with claims-related questions and help connect them with the appropriate resources when needed.
• Follow up with customers to ensure their questions and service needs have been resolved.
• Maintain accurate customer records and documentation.
• Work closely with the agency team to provide timely and consistent service.
• Help create a positive customer experience that encourages long-term loyalty and retention.

Skills

Customer service experience

Strong communication

Active listening

Attention to detail

Job description

Benefits:

• 401(k) matching


• Bonus based on performance


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

Build Relationships. Deliver Exceptional Service. Grow Your Career.

Do you enjoy helping people, solving problems, and making sure customers feel taken care of? Are you looking for a career where your communication skills, attention to detail, and commitment to great service are valued?

William Witzke Allstate Agency is seeking a friendly, dependable, and customer-focused Customer Support Specialist to join our team in Auburn, CA. This role is focused on supporting our existing clients and providing a positive, seamless experience throughout their insurance journey.

Whether you have experience in insurance or come from a background in customer service, banking, retail, hospitality, or another people-focused industry, we'd love to meet you.

Why Join William Witzke Allstate Agency?

• Competitive salary with bonus opportunities.


• Supportive and collaborative team environment.


• Paid training and ongoing professional development.


• Opportunities for career growth and advancement.


• Work with a trusted name in the insurance industry.


• Build a rewarding career while helping customers protect what matters most.

What You'll Do

As a Customer Support Specialist, you'll be an important resource for our customers, helping answer questions, resolve issues, and provide the responsive service that builds long-term relationships.

Responsibilities

• Provide friendly, professional customer support by phone, email, and other communication channels.


• Assist customers with policy questions, billing inquiries, payments, and account updates.


• Help process policy changes, renewals, endorsements, and other service requests.


• Respond to customer questions and concerns with empathy and professionalism.


• Provide clear information about coverage, policies, and available options.


• Assist customers with claims-related questions and help connect them with the appropriate resources when needed.


• Follow up with customers to ensure their questions and service needs have been resolved.


• Maintain accurate customer records and documentation.


• Work closely with the agency team to provide timely and consistent service.


• Help create a positive customer experience that encourages long-term loyalty and retention.

Preferred Qualifications

• Previous customer service experience preferred.


• Insurance experience is a plus but not required.


• Property & Casualty Insurance License is a plus, with willingness to obtain after hire if needed.

Ideal Candidate

• Friendly, professional, and genuinely enjoys helping people.


• Strong communication and active listening skills.


• Patient, dependable, and responsive.


• Organized with excellent attention to detail.


• Comfortable learning new technology and computer systems.


• Proactive and confident in solving customer problems.


• Able to manage multiple priorities in a fast‑paced environment.


• Works well independently while contributing to a collaborative team.


• Takes pride in providing a positive customer experience.

Who Thrives in This Role?

The best Customer Support Specialists are people who genuinely care about helping others. They understand that every interaction is an opportunity to build trust and make a customer's day a little easier.

If you're someone who is responsive, detail-oriented, and enjoys finding solutions, this could be a great opportunity to build a long-term career in insurance.

At William Witzke Allstate Agency, we believe exceptional customer service is the foundation of a successful agency. We invest in our team with training, support, and opportunities to learn and grow.