Insurance Customer Support Specialist — Growth & Bonus Potential

William Witzke - Allstate Insurance; Auburn (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

William Witzke Allstate Agency in Auburn, CA is seeking a Customer Support Specialist to assist existing clients and provide a positive, seamless experience throughout their insurance journey. This role welcomes candidates from customer service backgrounds, banking, retail, or hospitality, with a focus on helping people and delivering great service.

Ideal candidates are friendly, professional, and detail-oriented, with strong communication and problem-solving skills.

Qualifications

• Experience in customer service or related roles.
• Insurance license is a plus; willingness to obtain after hire.
• Strong communication and listening skills.

Responsibilities

• Provide friendly, professional customer support by phone, email, and other channels.
• Assist customers with policy questions, billing inquiries, payments, and account updates.
• Help process policy changes, renewals, endorsements, and other service requests.
• Respond to customer questions and concerns with empathy and professionalism.
• Provide clear information about coverage, policies, and available options.
• Assist customers with claims-related questions and help connect them with the appropriate resources when needed.
• Follow up with customers to ensure their questions and service needs have been resolved.
• Maintain accurate customer records and documentation.
• Work closely with the agency team to provide timely and consistent service.
• Help create a positive customer experience that encourages long-term loyalty and retention.

Skills

Customer service experience

Strong communication

Active listening

Attention to detail

Job description

William Witzke Allstate Agency in Auburn, CA is seeking a Customer Support Specialist to assist existing clients and provide a positive, seamless experience throughout their insurance journey. This role welcomes candidates from customer service backgrounds, banking, retail, or hospitality, with a focus on helping people and delivering great service.

Ideal candidates are friendly, professional, and detail-oriented, with strong communication and problem-solving skills.