Customer Service Representative - State Farm Agent Team Member

Singleton Ins and Fin Svcs Inc; Fresno (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Hiring bonus

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k)

Performance bonus

Competitive salary

Flexible schedule

Job summary

Singleton Insurance and Financial Services Inc seeks a Customer Service Representative for a State Farm Agent team in Fresno, CA. The role emphasizes delivering exceptional customer service, understanding policies, and supporting community members with insurance needs.

You will resolve inquiries, coordinate with agency teammates, and help clients navigate coverage options while contributing to a supportive, growth-oriented office culture.

Qualifications

• Strong communication and interpersonal skills needed.
• Experience in customer service or client-facing roles preferred.
• Ability to multitask and maintain accuracy in fast-paced environment.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Customer service experience

Job description

Benefits:

• Hiring bonus
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2019 and currently lead a team of seven. Before becoming an agent, I worked as an administrator for the California Department of Social Services. That experience strengthened my passion for serving others, building relationships, and helping people navigate important life decisions.

I am a graduate of Fresno School of Business and have always enjoyed working in roles centered around helping people and making a positive impact in the community.

Our agency offers group life insurance, health benefits, a 401(k), a hiring bonus, and a strong commitment to work-life balance. We believe in investing in our team and creating opportunities for both personal and professional growth.

Our office culture is energetic, positive, and highly supportive. We genuinely enjoy working together, celebrate each other's successes, and foster an environment where everyone feels valued. Coaching and development are a major focus, and we believe in providing real-time feedback and support to help team members succeed.

I’m looking for someone who is coachable, competitive, and motivated by helping others. The ideal candidate genuinely cares about customers, enjoys learning, and is eager to grow within a positive, high-energy environment. If you're looking for a team that works hard, supports one another, and is passionate about making a difference, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jeff Singleton II - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.