Customer Support Specialist

Great Day Improvements, LLC; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in home improvements is hiring a Customer Support Specialist for an on-site position in Atlanta. The role involves handling customer inquiries, scheduling appointments, and maintaining records, while requiring strong communication and multitasking skills. Competitive pay and benefits are offered.

Benefits

Medical, dental, and vision coverage

401(k) plan

Flexible spending account

Qualifications

• 5 years of customer support experience preferred.
• Service-oriented and capable of multitasking.
• Excellent verbal and written communication skills.

Responsibilities

• Handle customer inquiries via phone, text, and email.
• Schedule warranty appointments and maintain customer records.
• Audit orders for accuracy and generate reports.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team player

Education

High school diploma or GED equivalent

Job description

Overview

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will handle customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records throughout the installation and service process.

Note: This is an on-site position, not remote.

Pay range: $16.00 to $20.00 per hour

Responsibilities

1. Answer incoming customer support inquiries promptly via phone, text, and email.
2. Make outbound calls to provide updates on installation and service status.
3. Schedule warranty appointments for the Service Department.
4. Enter and maintain customer records and job-related information in the CRM database.
5. Provide work orders to Service Measure Tech daily.
6. Audit orders for accuracy after confirmation is uploaded.
7. Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meetings.
8. Support PSG/CSC for assigned division(s).
9. Manage routine customer concerns and facilitate escalated issues to ensure timely resolution.
10. Process electronic credit card and check payments.
11. Assist with receiving products in CRM Database and/or F&O.
12. Support division(s) in Accounts Receivable collections and management.
13. Perform other duties as assigned.

Qualifications

• High school diploma or GED equivalent.
• 5 years of customer support experience preferred.
• Experience in the home improvement industry is a plus.
• Must be service-oriented, a team player with high energy; capable of multitasking, self-direction, and working well with others.
• Excellent verbal and written communication skills; customer service and multi-phone line experience helpful.
• Strong work ethic, good attendance, and attention to detail.
• Excellent communication skills, including phone skills.

Champion Window is an Equal Employment Opportunity Employer.

If you need assistance with the online application due to a disability, please contact Champion Window.

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We offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending, and more.