Customer Support & Solutions Specialist

culligan-careers; Livermore (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Medical insurance

401K retirement with company match

Vacation, paid time off

Company-paid training

Employee discounts for Culligan inhome

Job summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs.

To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. The role emphasizes problem-solving, proactive sales support, and coordination with the service/operations team to schedule service and delivery

Qualifications

• High school diploma or GED required.
• Minimum of two years of customer service experience.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent communication skills, both written and verbal.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Skills

Customer service

Communication

Time management

Project management

MS Office

Education

High school diploma / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs.

To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. The role emphasizes problem-solving, proactive sales support, and coordination with the service/operations team to schedule service and delivery