Customer Support & Solutions Specialist

Citrin Cooperman; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training provided

Competitive pay

Team environment

Job summary

Citrin Cooperman in Detroit is seeking a Customer Service Assistant who enjoys helping people and staying calm in busy times. You will be among the first points of contact, answering questions by phone, email, or in person and guiding customers to practical solutions.

This role emphasizes listening, patience, and accuracy as you handle orders, returns, and account questions. You will maintain records, support coworkers, and ensure customers feel heard and valued, with training provided to help

Qualifications

• Friendly and professional approach to customers.
• Good communication and listening skills.
• Patience and ability to stay composed in a busy environment.

Responsibilities

• Welcome customers and provide helpful, friendly service.
• Respond to customer questions by phone, email, or in person.
• Listen to concerns and work with customers to find practical solutions.
• Handle orders, returns, or general account questions.
• Keep customer information and records accurate and up to date.
• Collaborate with team members to ensure customers receive the right support.

Skills

Friendly demeanor

Communication skills

Patience

Attention to detail

Organizational skills

Responsibility

Computer literacy

Willingness to learn

Customer service experience

Tools

Office software

Job description

Citrin Cooperman in Detroit is seeking a Customer Service Assistant who enjoys helping people and staying calm in busy times. You will be among the first points of contact, answering questions by phone, email, or in person and guiding customers to practical solutions.

This role emphasizes listening, patience, and accuracy as you handle orders, returns, and account questions. You will maintain records, support coworkers, and ensure customers feel heard and valued, with training provided to help