Call Center Agent

Draftomat; Florida; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid training

Career development opportunities

Supportive team environment

Full-time position

Job summary

Draftomat in Florida is seeking motivated Call Center Agents to assist customers with service inquiries, appointment scheduling, and account support. This full-time role requires strong communication and the ability to provide excellent service in a fast-paced environment.

This position offers pay between $19 and $27 per hour, paid training, and career development opportunities, with a supportive team and a Monday–Friday schedule.

Qualifications

• Previous call center or customer service experience preferred.
• Excellent phone communication skills.
• Comfortable handling high call volumes.
• Basic computer and data entry skills.
• Strong organizational and multitasking abilities.
• Positive and professional attitude.

Responsibilities

• Handle inbound and outbound customer calls.
• Schedule and confirm landscaping service appointments.
• Provide customers with service information and updates.
• Maintain accurate records of customer interactions.
• Assist with resolving customer concerns and routing requests appropriately.
• Support office and scheduling teams with daily communication tasks.

Skills

Call center experience

Phone communication

High call volume

Data entry

Organizational skills

Professional attitude

Job description

About Us

Draftomat specializes in landscaping and grounds maintenance services designed to keep residential and commercial outdoor spaces clean, organized, and visually appealing. Our customer support team helps ensure smooth communication and scheduling for our growing client base.

Job Summary

We are looking for motivated and professional Call Center Agents to assist customers with service inquiries, appointment scheduling, and account support. This role requires strong communication skills and the ability to provide excellent customer service in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound customer calls
• Schedule and confirm landscaping service appointments
• Provide customers with service information and updates
• Maintain accurate records of customer interactions
• Assist with resolving customer concerns and routing requests appropriately
• Support office and scheduling teams with daily communication tasks

Qualifications

• Previous call center or customer service experience preferred
• Excellent phone communication skills
• Comfortable handling high call volumes
• Basic computer and data entry skills
• Strong organizational and multitasking abilities
• Positive and professional attitude

Compensation & Benefits

• Pay: $19 - $27 per hour
• Full-time position
• Paid training
• Career development opportunities
• Supportive team environment

Work Schedule

• Monday to Friday