Customer Support & Scheduling Associate (Home Services)

100Hires, Inc.; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Airtron in San Antonio is seeking an energetic front-line support specialist to join our onsite team. You will answer phones, schedule installations and service calls, handle payments, refunds, and coordinate with technicians to keep operations smooth.

The ideal candidate has a high school diploma, 2–4 years of office experience with phone support, strong English communication, and proficiency in Excel, Word, and Outlook; a valid driver's license is required.

Qualifications

• High school diploma or GED required.
• 2–4 years of office experience with at least 20% daily phone-based customer support.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Clear, effective English communication, written and verbal.

Responsibilities

• Answer phones, assist inquiries, and schedule service for installations and promotions.
• Handle inbound/outbound calls to offer service plans, process payments, and issue refunds.
• Maintain precise records and route technicians; allocate resources efficiently.
• Place targeted outbound calls to follow up permits/inspections and reschedule services as needed.
• Resolve complaints fairly and in accordance with consumer laws; promote safety culture.

Skills

Phone-based support

Written and spoken English

Organization

Independent and team work

Education

High school diploma or GED

Some college coursework (preferred)

Tools

Excel

Word

Outlook

Job description

Join us in San Antonio — 100% OnsiteWhy this role exists: We keep homes comfortable and safe. You connect customers to solutions by coordinating schedules, closing the loop on permits and inspections, and ensuring every interaction reflects our safety-first culture.What you’ll doBe the first line of support: answer phones, assist with inquiries, and schedule service for installations, promotions, and ongoing needs.Handle both inbound and outbound calls to offer service plans, set appointments, process credit card payments, and issue refunds.Maintain precise records; leverage email, text, and other tools to route technicians and allocate resources efficiently.Place targeted outbound calls to follow up on permits/inspections and to reschedule services if plans change.Champion customer satisfaction: resolve complaints fairly and effectively, in accordance with consumer laws.Advance local initiatives that inform and educate our customers.Turn survey feedback into action—recommend and, when appropriate, help craft improvement plans.Adhere to all company policies and procedures, with an unwavering commitment to safety.Take on additional responsibilities as assigned.What you bringHigh school diploma or GED.2–4 years of office experience, including at least 20% daily phone-based customer support.Competency with Microsoft Excel, Word, and Outlook (1+ year).Clear, effective English communication—written and verbal.Valid driver’s license.Flexibility to work overtime on short notice and occasional weekends.PreferredSome completed college coursework.Success profileService-oriented; works well independently and on a team.Excellent writing and speaking skills.Thrives in a fast-paced, open office environment.Highly organized, detail-focused, and able to juggle multiple tasks.Eager to learn; positive, collaborative approach.Relevant work experience may stand in for formal education.Relationship-builder with internal and external customers; effective with all organizational levels.Strong safety mindset and commitment to our safety culture.Physical requirementsFrequently lift/move up to 20 lbs.Regular bending, kneeling, or crouching.Extended periods of sitting, standing, or walking.Ability to hear and distinguish speech/sounds to operate phones and office equipment.Sufficient vision (natural or corrected) for near, far, and peripheral focus with normal depth perception.Clear verbal expression to convey information.Data entry via standard keyboard or 10-key.Reach, grasp, hold, lift, turn, push, and pull with arms and hands, including overhead.Industry familiarityHVACHeating and Air ConditioningOur commitment:Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.