Customer Support & Sales Agent – Dutch... - Silver Bell Group d.o.o.

Infostud Group; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote position

International project in hospitality

Dynamic role merging support and sales

Multicultural work environment

Job summary

Silver Bell Group is seeking a Customer Support & Sales Agent – Dutch Language to join an international project in hospitality and vacation rentals. You will support customers with inquiries on properties, availability, and bookings while also driving sales opportunities.

The role combines customer support and sales, with a focus on finding suitable solutions and converting inquiries into bookings. Fully remote position with an international, multicultural environment.

Qualifications

• Fluency in Dutch at C1/C2 level is mandatory.
• Good command of English is required.
• Experience in customer support, sales, hospitality, reservations, or similar roles is a plus.

Responsibilities

• Handle primarily inbound calls and inquiries about bookings, availability, and properties.
• Assist customers in finding suitable accommodation based on needs and preferences.
• Recommend alternatives when a customer's first choice is unavailable.
• Convert inquiries into bookings with a customer-focused sales approach.
• Address questions and booking-related issues professionally.
• Make outbound calls to follow up on customers or sales opportunities.
• Document customer interactions and booking details accurately.
• Collaborate with internal teams for additional support as needed.

Skills

Dutch language (C1/C2)

English proficiency

Customer support experience

Sales oriented

Hospitality experience

Tools

CRM software

Job description

Silver Bell Group is a dynamic, fast-growing outsourcing company partnering with more than 50 international clients across various industries.

We are currently looking for a Customer Support & Sales Agent – Dutch Language to join an international project within the hospitality and vacation rental industry.

In this role, you will support customers with inquiries related to properties, availability, bookings, and travel arrangements. The position combines customer support and sales, with a strong focus on finding suitable solutions for customers and identifying opportunities to support successful booking!

Key Responsibilities:

• Handle primarily inbound calls and customer inquiries regarding bookings, availability, and properties.
• Assist customers in finding suitable accommodation based on their needs and preferences.
• Recommend alternative options when the customer's first choice is unavailable.
• Convert customer inquiries into bookings through a helpful and solution-oriented sales approach.
• Handle customer questions, concerns, and booking-related issues professionally.
• Make outbound calls when needed to follow up on customers or sales opportunities.
• Accurately document customer interactions and booking information.
• Collaborate with internal teams when additional support is required.

Candidate Profile:

• Fluency in Dutch (C1/C2 level) is mandatory.
• Good command of English.
• Previous experience in customer support, sales, hospitality, reservations, or a similar customer-facing role is a plus.
• Strong communication and interpersonal skills.
• Customer-oriented and commercially minded.
• Good problem-solving and multitasking skills.
• Comfortable working with calls and different computer systems.

Why join Silver Bell Group?

We believe in building strong, lasting teams through mutual growth, trust, and a shared purpose.

Fully remote position

Opportunity to work on an international project within the hospitality industry

A dynamic role combining customer support and sales

International and multicultural working environment

Professional growth and development opportunities

Silver Bell Group has been successfully operating for over 10 years, and our local team today consists of more than 500 colleagues. Our employees collaborate daily with individuals from more than 25 different nations and cultures, providing services across more than 10 industries.