Customer Support & Resolution Specialist

Bally's Interactive; Jersey City (NJ); On-site; USD 42,000 - 51,000; Full time

Job summary

Bally's Interactive in Jersey City, NJ is seeking a customer service agent to address customer needs, resolve issues, and maintain high service levels. You will respond to inquiries, listen actively, use scripts and tools, and participate in ongoing training while meeting call center metrics.

Salary: $46,200 USD is offered, with background checks and licensing required for operations across jurisdictions. The role emphasizes professional communication and adherence to policies.

Responsibilities

• Understanding and addressing their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients.
• Utilizing software, databases, scripts, and tools appropriately.
• Understand and strive to comply or exceed call center metrics while providing excellent customer service.
• Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.
• Adhering to all company policies and procedures.

Skills

Customer service

Call center

Job description

Bally's Interactive in Jersey City, NJ is seeking a customer service agent to address customer needs, resolve issues, and maintain high service levels. You will respond to inquiries, listen actively, use scripts and tools, and participate in ongoing training while meeting call center metrics.

Salary: $46,200 USD is offered, with background checks and licensing required for operations across jurisdictions. The role emphasizes professional communication and adherence to policies.