Customer Support Representative - Pharmacy

Marquis Companies; Portland (OR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid training & career advancement

$25,000 education benefit

Generous PTO

Medical/Dental/Vision insurance

MDLIVE access

401K with employer match

Employee Assistance Program

Job summary

Marquis Companies – Consonus Pharmacy in Portland is hiring a Customer Support Representative to assist nursing facilities and caregivers with inquiries and troubleshooting. You will manage account questions, provide telephone support, and foster positive relationships with internal and external customers.

Ideal candidates have at least one year of customer service experience and a pharmacy background; an Active Pharmacy Technician License is required on hire, with support provided during

Qualifications

• One year of experience in providing customer service skills.
• One year of pharmacy experience a plus.
• Active Pharmacy Technician License required upon hire. We will help!
• Ability to multi-task by answering multiple calls, navigating multiple computer applications, and finding information.
• Ability to work under pressure and in time-sensitive situations.

Responsibilities

• Answering customer’s inquiries and account-related questions
• Researching and assisting customers in troubleshooting issues over the phone
• Establishing positive relationships with both internal & external customers
• Provide excellent customer service while ensuring that security and confidentiality are maintained for all customers

Skills

Customer service

Education

Active Pharmacy Technician License

Job description

Overview

Customer Support Representative

What’s your wish list for the perfect job? Maybe it’s to make a positive impactin the world, or to grow your careerin healthcare. Maybe working with a supportive teamis top priority, or to feel respected and valued.

If your answer is “all of the above,” consider joining our team at Consonus Pharmacy. It’s a perfect opportunity for compassionate people dedicated to people’s health and well-being.

Consonus Pharmacy is a closed-door long-term care pharmacy specializing in the needs of nursing facilities, assisted living residents, and their caregivers. We are currently hiring a Customer Support Representative to join our team!

As the Customer Support Representative your responsibilities will include, but are not limited to:

• Answering customer’s inquiries and account-related questions
• Researching and assisting customers in troubleshooting issues over the phone
• Establishing positive relationships with both internal & external customers
• Provide excellent customer service while ensuring that security and confidentiality are maintained for all customers

Benefits may include:

• Paid training & career advancement opportunities
• $25,000 toward ongoing education benefit
• Generous Paid Time Off that pools vacation, sick & holiday pay in a single bucket for flexible use
• Medical/Dental/Vision insurance
• Free access to MDLIVE – allowing access to your health benefits from anywhere
• 401K With Employer Match
• Employee Assistance Program: with free access to counseling & support services

Qualifications

• One year of experience in providing customer service skills
• One year of pharmacy experience a plus
• Active Pharmacy Technician License required upon hire. We will help!
• Ability to multi-task by answering multiple calls, navigating multiple computer applications, and finding information.
• Ability to work under pressure and in time-sensitive situations.

EEO Statement

“Be here. Be you.”

For more than 30 years, Marquis Companies and Consonus Healthcare have been serving seniors and welcoming staff of all backgrounds, skills, and perspectives. The Marquis family of companies offer a rich heritage of embracing differences and honoring individuality. We’ve continued to grow in our appreciation of diversity in the workplace. We know it builds strength, drives innovation, and brings valuable new perspectives and energy.

We’re committed to making our workforce an even greater reflection of the people and communities we serve, and we are honored our employees have chosen to work at Marquis and Consonus. Everything we do as a company is driven by our mission to help those we serve, and each other, live the best rest of our lives.

That means you being you – without apology or compromise. We value your every uniqueness and continue to curate, nurture, and sustain an inclusive culture. It’s the foundation of who we are and the evolution of our collective future.