CUSTOMER SUPPORT REPRESENTATIVE (ONSITE M-F 8AM-5PM)

Radian; Memphis (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Radian in Memphis is seeking a Customer Support Representative to provide customers with information to promote and purchase Radians products. You will collaborate with Inside Sales, Regional Sales Managers, and Manufacturer’s Representatives to facilitate the sales process.

The role requires handling high-volume calls, data entry, and strong communication. Bilingual Spanish/English is a plus; MS Office proficiency is expected. This is a full-time on-site position with standard business hours.

Qualifications

• Customer service background preferred in safety products
• High volume call handling skills
• Excellent written and verbal communication
• Proficient with MS Office and data entry
• Experience with P21 is a plus
• Bilingual in Spanish and English a plus

Responsibilities

• Answer customer calls and assist or direct them
• Escalate pricing calls to Inside Sales or Inside Sales Account Representative
• Maintain product knowledge and competitive awareness
• Identify key competitors in the industrial/safety channel
• Process orders, provide pricing, track orders, and resolve complaints
• Complete all RMAs in the system
• Return follow-up calls/voicemail by 3pm cutoff
• Log customer feedback as tasks in P21
• Communicate customer requirements to Purchasing to minimize back orders
• Perform other duties as assigned

Skills

Customer service

Data entry

Phone etiquette

Verbal communication

MS Office

Multi-tasking

Bilingual

Tools

P21

Job description

Description

POSITION SUMMARY:

The Customer Support Representative (CSR’s) will provide customers with the information and services they need to successfully promote and buy Radians products. CSRs will work collaboratively with Inside Sales Account Representatives, Regional Sales Managers, and Manufacturer’s Representatives to facilitate the sales process.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Answering customer calls, assisting, and/or directing them
• Calls that include special pricing should be transferred to the Inside Sales or Inside Sales Account Representative
• Product knowledge of our products and the competitive industry
• Identify and understand who key competitors are in the industrial/safety channel
• Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking, and complaint resolution
• All phone call RMAs to be completed by the CS representative
• Follow-up calls and voicemails should be returned by end of business if received before 3pm
• Both positive and negative feedback received by customers should be entered with a task in P21
• Communicate customer product requirements to Purchasing in a timely manner to minimize back orders.
• Other duties as assigned

Requirements

EDUCATION and/or EXPERIENCE & OTHER SKILLS AND ABILITIES:

• Customer service background: experience in a safety products environment preferred
• Heavy customer service/data entry skills
• Excellent phone call skills/ etiquette with ability to answer a high volume of incoming customer service calls are a must
• Strong written and verbal communication skills
• Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills
• Experience with P21 is a plus
• Ability to multi-task and prioritize work on a daily basis
• Bilingual (Spanish/English) a plus

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is required to occasionally sit, climb or balance; the employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl; the employee is regularly required to stand, walk, use hands to finger, handle, or feel; talk or hear.