Customer Service Representative

One Way Safety; La Grange (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Holiday Pay

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

One Way Safety seeks a dedicated Customer Service / Sales Support Specialist to maintain product knowledge and assist our Sales Reps in Illinois. This role ensures accurate order processing, strong customer relations, and timely follow-ups on orders.

You will handle customer calls, process sales orders, manage returns and vendor inquiries, and perform administrative duties as required. 7am–4pm, on-site.

Qualifications

• 3–5 years of office experience.
• High school diploma or GED required; college degree preferred.

Responsibilities

• Support sales representatives in a safety products industry.
• Answer customer phone calls and process sales orders.
• Research unusual inventory transactions and contact customers to process orders.
• RMA processing and vendor coordination as needed.
• Maintain product knowledge and provide exceptional customer service.
• Follows up on orders to ensure shipment and delivery; administrative tasks as needed.

Skills

Customer service

Sales initiative

Problem solving

Communication skills

Teamwork

Multitasking

MS Office

UPS WorldShip

Navision (NAV)

Phone etiquette

Education

High school diploma or GED

AA/BS preferred

Tools

UPS WorldShip

MS Navision (NAV)

Phone system

Job description

Benefits

• Holiday Pay
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Key Responsibilities

CRS will be responsible for maintaining a strong knowledge of our products and services, promoting customer relations by consistently providing exceptional customer service. Initiate sales and be capable of effectively cross-selling products and services to customers.

Duties & Responsibilities

• Support Sales Reps in Safety Product Industry
• Answers Customer Phone Calls
• Processes Sales Orders
• PO Requests
• RMA’s
• UPS World-ship
• Follows Up on Customer Orders
• Ensuring Product Is Ordered, Shipped and Delivered
• Resolves Customer Problems
• Internet Sales Processing
• Research with Vendors to Find Non-Stock Products
• Contact Customer to Process Sales Orders
• Administrative/Accounting -- As Required and Needed

Educational Requirements

• High School Graduate/GED AA (2yr) BS/BA Preferred

Experience Requirements

• 3-5 years of Working in an office Environment

Special Skills

• Address customer challenges with professionalism, answering customer questions and investigating & correcting errors.
• Ability to present a professional image and communicate with the public, co-workers, management, customers and others in a courteous, positive and professional manner.
• Preferred candidates will have enthusiasm, show strength in understanding the needs of the customer and be able to solve complex problems.
• The ability to take initiative and utilize sound judgment in decision making. Must be able to work in a team environment with the ability to interact in a positive manner with co-workers and management.
• Must have the ability to demonstrate a sales initiative.
• Assist Branch Managers in researching any unusual inventory transactions within their
  accounts

Work Environment & Physical Demands

• The working environment consists of an office workspace which is conditioned but may encounter various degrees of heat, light and dust.
• Must be able to sit and work within an office environment for majority of the workday. May infrequently lift, up to 10 pounds. Will need to reach and bend to access files with reasonable accommodation.
• Must have the manual dexterity to use a computer keyboard and phone.

Work Hours

• 7am to 4pm Monday through Friday

Other Skills/Requirements

• Strong attention to detail, goal oriented
• Computer Skills: MS Office - MS Navision (NAV) preferred
• Commitment to excellent customer service
• Excellent written and verbal communication abilitiesAbility to prioritize and manage multiple responsibilities
• Positive, Can-Do Attitude
• Basic office etiquette