Live Chat Agent

Appsierra Group; Town of Florida (NY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

E-commerce experience

Conflict resolution knowledge

Multilingual

Job summary

Appsierra Group is seeking a Live Chat Agent to join our team in New York. You will assist customers via chat, answer product queries, process orders, and resolve issues to ensure satisfaction.

You will maintain up-to-date knowledge of product specifications and service policies, document interactions, and update customer records. The role requires strong written communication and the ability to multitask across multiple chat sessions.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Minimum 1 year experience in customer support or live chat environment.
• Strong written communication skills with attention to detail.
• Ability to multitask and manage multiple chat sessions simultaneously.
• Proficiency with chat software and CRM tools.

Responsibilities

• Respond to customer inquiries via live chat in a timely manner.
• Provide accurate information about products and services.
• Process orders and handle transaction-related queries.
• Investigate and resolve customer complaints and conflicts.
• Maintain up-to-date knowledge of product specifications and service policies.
• Document interactions and update customer records as needed.

Skills

Written communication

Multitasking

CRM software

Chat software

Attention to detail

Education

High school diploma

Bachelor's degree preferred

Tools

CRM tools

Chat software

Job description

We are seeking a Live Chat Agent to join our team. The role involves assisting customers via chat, answering product queries, processing orders, and resolving issues to ensure satisfaction.

Key responsibilities

• Respond to customer inquiries via live chat in a timely manner.

• Provide accurate information about products and services.

• Process orders and handle transaction-related queries.

• Investigate and resolve customer complaints and conflicts.

• Maintain up-to-date knowledge of product specifications and service policies.

• Document interactions and update customer records as needed.

Required qualifications

• High school diploma or equivalent; bachelor's degree preferred.

• Minimum 1 year experience in customer support or live chat environment.

• Strong written communication skills with attention to detail.

• Ability to multitask and manage multiple chat sessions simultaneously.

• Proficiency with chat software and CRM tools.

Nice to have

• Experience with e-commerce platforms.

• Knowledge of conflict resolution techniques.

• Fluency in multiple languages.