Online Live Chat

Kensoft, Inc; Pennsylvania; Remote; USD 30,000 - 40,000; Part time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Flexible Work Options

Paid Training

Job summary

Kensoft, Inc is seeking friendly and dependable individuals to join as Remote Online Live Chat Representatives. This entry-level role involves communicating with customers through online chat and providing helpful information to ensure a positive customer experience.

No prior experience is necessary, as training and support are provided. You will manage customer inquiries, document interactions, and maintain a professional tone, all while working remotely with flexible scheduling options.

Qualifications

• No previous customer service experience required.
• Strong written communication and basic computer skills.
• Reliable internet connection and a quiet, professional workspace.

Responsibilities

• Respond to customer inquiries through online live chat.
• Provide accurate information regarding products and services.
• Assist customers with basic issues and identify solutions.

Skills

Written communication

Computer skills

Customer-focused communication

Time management

Attention to detail

Job description

We are seeking friendly, dependable, and customer-focused individuals to join our team as Remote Online Live Chat Representatives. In this entry-level position, you will communicate with customers through online chat, provide helpful information, answer questions, and ensure a positive customer experience. No prior experience is required. We provide training and support to help you succeed in the role.

Requirements/Responsibilities

• Respond to customer inquiries through online live chat in a professional and timely manner
• Provide accurate information regarding products, services, orders, and general questions
• Assist customers with basic issues and identify appropriate solutions
• Maintain a friendly, professional, and helpful tone in every interaction
• Document customer interactions and update information as needed
• Follow company policies, procedures, and customer service standards
• Escalate complex questions or concerns to the appropriate team when necessary
• Maintain confidentiality and handle customer information responsibly

Qualifications

• No previous customer service experience required
• Strong written communication and basic computer skills
• Professional, friendly, and customer-focused communication style
• Ability to type accurately and efficiently
• Strong attention to detail
• Reliable internet connection and a quiet, professional workspace
• Ability to work independently and manage time effectively
• Must be dependable, punctual, and comfortable working remotely

Schedule

This is a part-time remote position with flexible scheduling options based on business needs. Candidates should be available to work assigned shifts and maintain consistent attendance.

Benefits & Perks

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Employee Assistance Programs
• Employee Discounts
• Flexible Work Options
• Paid Training and Professional Development Opportunities