Customer Support Representative - Limon (Opens in a new Window)

Hpbgo; Colorado; On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Highly competitive PTO

Retirement and health care benefits

Opportunities for growth, development, and learning

Tuition reimbursement

Job summary

A community-driven bank in Colorado is seeking a Customer Support Representative to provide exceptional service to customers. In this role, you will engage with clients to address their financial needs, support transactions, and collaborate with team members. Candidates should have at least a year of customer support experience and possess strong communication skills. Training will be conducted at the Flagler location for 3-5 months before working in-person at the Limon branch, with a compensation range of $17.00-$22.00 per hour based on experience.

Qualifications

• 1 year of prior customer support experience is required.
• Cash handling experience is a plus.
• Past banking experience is a plus.

Responsibilities

• Efficiently process various types of transactions.
• Identify and understand customer needs.
• Collaborate with team members to maintain smooth operation.

Skills

Excellent professional written and verbal communication skills

Ability to multitask efficiently

Spanish-speaking

Familiarity with Google Workspace

Education

High School diploma or equivalent

Job description

Customer Support Representative Position

High Plains Bank is hiring! Serving Eastern and Northern Colorado, High Plains Bank is an authentic, community-driven bank. We are compassionate problem-solvers and craft bankers, committed to understanding the unique needs of each customer and tailoring solutions to optimize their financial well being. We empower each other as leaders and embrace a growth mindset, fostering a supportive environment where everyone feels valued, has the opportunity to thrive and the ability to get things done.

We are looking for a positive and personable individual to join our Limon team as a Customer Support Representative, after completing 3-5 months of training at our Flagler location.

Your Mission

You are the heart of our Limon branch, helping customers with their needs and making a real impact on their lives. By building genuine connections, you go beyond traditional service, acting as a financial coach to empower them to make informed decisions and achieve their financial goals. Your positive attitude and eagerness to learn shine through as you grow within our supportive team.

What Sets You Apart

You are someone who truly loves helping others. You are a natural at building relationships and have a passion for delivering exceptional service. You thrive in a collaborative environment on a close-knit team that bonds through humor. Your communication skills are excellent, allowing you to tackle customer or team issues with patience and understanding. You're a resourceful problem-solver who quickly understands customer needs, asking thoughtful questions to find the right solutions. You see every mistake as a learning opportunity, and you are always looking for ways to serve and build relationships within the communities of Eastern Colorado.

Your Day-to-Day

No two days are the same as a CSR, and that's what makes it exciting! Communication with customers may be face-to-face, on the phone, or even in secure online chat. In addition to efficiently processing various types of transactions, you will skillfully identify and understand customer needs, knowing when to connect them with a specialized expert for specific questions. You will also be responsible for maintaining accurate records, balancing cash, and keeping customer support running smoothly. To protect both our customers and the bank, you’ll verify documents and be on the lookout for fraud. It's a team effort, where everyone pitches in, communicates openly, and anticipates each other's needs.

What you bring to High Plains Bank…

Experience

• 1 year of prior customer support experience
• Cash handling experience is a plus
• Past banking experience is a plus

Qualifications

• High School diploma or equivalent

Knowledge and Skills

• Excellent professional written and verbal communication skills
• Ability to multitask efficiently
• Spanish-speaking is a plus
• Familiarity with Google Workspace is a plus

Accountabilities of the position…

Key Accountabilities

• Efficiently process transactions
• Problem-solve and collaborate
• Adhere to bank policies and regulations

Other Responsibilities

• Travel to support CSR teams in other branches as necessary
• We value initiative and encourage you to propose new challenges and areas for growth as you master your responsibilities

What High Plains Bank brings to you…

The opportunity to work for a community driven, employee owned business

Highly competitive PTO, retirement and health care

Opportunities for growth, development and learning

Tuition Reimbursement

Target compensation range

$17.00-$22.00 per hour based on experience and qualifications - other factors may be considered

Physical Requirements

Prolonged periods of standing and working on a computer

Location and Schedule

In person, at our Limon, CO location following 3-5 months of training in person at our Flagler, CO location

8-5 Monday - Friday

High Plains Bank is proud to be an Equal Opportunity Employer