IT Support Specialist

Hpbgo

Longmont (CO)

On-site

USD 34,440 - 41,328

Full time

14 days+

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Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Tuition Reimbursement

Job summary

A community-driven bank is seeking an IT Support Specialist with a cybersecurity focus to support technology and resolve issues. This role requires proficiency in Windows OS and endpoint protection, plus excellent communication skills. You'll assist non-technical users and ensure seamless technical support, contributing to cybersecurity awareness. The position is located in Colorado, with a competitive pay range of $25.00 - $30.00 per hour, and offers opportunities for growth and development.

Qualifications

Proficiency with Windows OS and network administration.
Experience with endpoint protection and cybersecurity fundamentals.
Strong problem-solving skills and ability to communicate effectively.

Responsibilities

Provide exceptional help desk support to end users.
Conduct on-site troubleshooting and staff training.
Manage threat triage and promote cybersecurity awareness.

Skills

Windows OS proficiency

Problem-solving

Excellent communication

Endpoint protection expertise

Cybersecurity fundamentals

Education

High school diploma or equivalent

Bachelor's or Associate's degree in IT, Computer Science, or Cybersecurity

Tools

Google Workspace

Atlassian/Jira

Confluence

Job description

Career Opportunities: IT Support Specialist (Cybersecurity Focus)

IT Support Specialist (Cybersecurity Focus)

High Plains Bank is hiring! Serving Eastern and Northern Colorado, High Plains Bank is an authentic, community-driven bank. We are compassionate problem-solvers and craft bankers, committed to understanding the unique needs of each customer and tailoring solutions to optimize their financial well being. We empower each other as leaders and embrace a growth mindset, fostering a supportive environment where everyone feels valued, has the opportunity to thrive and the ability to get things done.

We are looking for a growth-minded and compassionate problem-solver to join our team in person at any of our Colorado locations as anIT Support Specialist (Cybersecurity Focus).

Your Mission

In this role, your primary purpose is to make your team members’ lives easier by supporting a forward-thinking technology environment. You will be the bridge between superior human support and best-in-market technology, ensuring that our internal team is empowered to provide exceptional service to our customers. Your mission is the effective and efficient resolution of technology issues for both individual end users and the organization as a whole, maintaining the balance between high-level help desk support and critical cybersecurity vigilance.

What Sets You Apart

You are an adaptable and resilient professional who thrives in a collaborative, "pitch-in" team culture. What truly distinguishes you is your ability to remain patient and professional while working with non-technical users, translating complex issues into simple solutions with compassion. You are a results-oriented "doer" who isn't easily flustered by multitasking or shifting priorities. Your curiosity drives you to stay current with emerging technologies like AI, and you have a clear desire to grow your expertise through advanced certifications like CompTIA or CISSP.

The Day to Day

Your typical day will be dynamic, with roughly 75% of your time dedicated to providing technical support via phone, help-desk tickets, and in-person interactions. You will spend significant time triaging hardware and software requests, ensuring connectivity, and maintaining clear documentation to empower self-service among staff. At least once a week, you will travel to our local branches to provide on-site troubleshooting, technology installations, and staff training. On the security front, you will monitor and analyze alerts using industry-standard tools for endpoint protection, SIEM (security information and event management), vulnerability management, and email security. Additionally, you will develop and promote cybersecurity awareness throughout the bank.

What you bring to High Plains Bank

Qualifications and Experience

High school diploma or equivalent is required
A Bachelor’s or Associate’s degree in Information Technology, Computer Science, or Cybersecurity is preferred, but not required
One or more years of experience in a relevant field, or equivalent course/project work
A commitment to continuously updating technical skills and knowledge to keep pace with evolving technologies

Essential Skills and Knowledge

Proficiency with Windows OS, system, server and network administration, and enterprise business applications
Expertise in endpoint protection platforms, security vulnerability management and cybersecurity fundamentals
Strong problem-solving and troubleshooting skills to diagnose technical issues efficiently
Excellent communication skills with the ability to remain professional and patient with non-technical users

Desirable Skills and Knowledge

Familiarity with Google Workspace, Atlassian/Jira, Confluence
Industry certifications such as A+, Security+ or Network+
Exposure to AI and other emerging technologies
Banking knowledge can be taught on the job

Responsibilities of the position

Key Accountabilities

Deliver exceptional help desk support to end users, resolving hardware, software, and network issues
Provide on-site support, troubleshooting and training and assist with technology installations and upgrades - requires periodic in-state travel
Manage threat triage and vulnerabilities, support compliance, and promote cybersecurity awareness
Develop strong documentation and training materials
Deliver cybersecurity awareness training to promote best practices among bank employees

Other Responsibilities