Customer Support Representative-I

HireTalent; San Francisco (CA); Remote; USD 40,000 - 60,000; Full time

Job summary

An innovative company is seeking a Customer Service Representative to provide exceptional support to merchants remotely. In this role, you will assist with inquiries, troubleshoot technical issues, and collaborate with the support team to ensure high customer satisfaction. This position requires strong communication skills and the ability to work in a fast-paced environment. If you are passionate about customer service and eager to develop expertise in a cutting-edge product suite, this opportunity is perfect for you.

Qualifications

• 1+ years experience in customer support or technical troubleshooting preferred.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Support merchant inquiries via email, text, phone, or video.
• Troubleshoot technical issues related to the Bbot platform.

Skills

Communication Skills

Troubleshooting Skills

Organizational Skills

Emotional Intelligence

Education

Bachelor's Degree or Equivalent Work Experience

Job description

Job Title: Customer Service Representative
Location: REMOTE
Duration: 2-3 Months on W2

Job Description:

• Support merchant inquiries and issues via email, text, phone, or video, providing exceptional customer service.
• Troubleshoot and resolve technical issues related to the Bbot platform, including menu settings, UI configurations, and reporting.
• Collaborate with Tier 2 support to ensure seamless issue resolution and maintain high customer satisfaction.
• Develop expertise in Bbot’s product suite, tools, and processes to effectively assist merchants and internal teams.
• Work flexible shifts, including mornings, nights, weekdays, and weekends, with potential schedule adjustments as the team expands.

Qualifications:

• Strong communication, troubleshooting, and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• High emotional intelligence and excellent communication skills.
• Experience in customer support, technical troubleshooting, or related roles, with 1+ years preferred.
• Bachelor’s degree or equivalent work experience.