Alerts Representative, Customer Support (Lab)

DaVita Kidney Care; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Alerts Representative for their Customer Support team. In this role, you'll be the key point of contact for facilities and physicians, ensuring timely reporting of alerts while adhering to standard operating procedures. Your ability to navigate systems and maintain quality adherence will be crucial. With a focus on professional development and a supportive work environment, this position offers a great opportunity to grow within a community-oriented company that values belonging and inclusivity. Join a team where your contributions truly matter!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Professional Development Programs

EAP Counseling Sessions

Backup Child and Elder Care

Maternity/Paternity Leave

Qualifications

• 0-2 years experience preferred.
• Basic computer skills required.

Responsibilities

• Responds to outbound calls professionally.
• Monitors alert volume and responds accordingly.

Skills

Customer Service

Basic Computer Skills

Communication Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Posting Date

05/07/2025 3000 Davita Way,Deland,Florida,32724-2039,United States of America

GENERAL PURPOSE OF THE JOB

The Alerts Representative, Customer Support (Lab) reports Alerts to facilities or Physicians within the required service level agreement. This process requires the teammate to follow the standard operating procedure for reporting and documenting alerts. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. This position reports to the Supervisor, Customer Support (Lab).

ESSENTIAL DUTIES & RESPONSIBILITIES

Responds professionally and knowledgably to outbound calls

• Monitors alert volume and respond accordingly
• Consults with Supervisor, Manager or designee regarding questionable results when appropriate
• Follows established procedure for reporting urgent results (alert values)
• Adhere to call documentation policy

Responsible for maintaining quality adherence

• Demonstrate ability to successfully or efficiently navigate through systems by passing competency tests
• Reports events or deviations from standard laboratory procedures to supervisor, manager or designee

EDUCATION AND EXPERIENCE

• 0-2 years experience preferred
• Must have high school diploma or equivalent
• Basic computer skills with proficiency in Microsoft Office required
• Prior customer service or hospitality experience preferred

What We’ll Provide

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

· Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

· Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

· Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.

#LI-DM3

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.