Customer Support Representative

Fiverr; New Jersey; Remote; USD 40,000 - 65,000; Full time

Job summary

An innovative company is seeking a proactive customer support professional to join their dynamic team. This role involves delivering high-quality responses to international clients through email and chat, ensuring exceptional customer satisfaction. The ideal candidate thrives in fast-paced environments, excels in communication, and is committed to continuous improvement. With opportunities for growth and collaboration, this position offers a chance to make a significant impact in enhancing the customer experience. If you are detail-oriented and passionate about providing top-notch service, this is the perfect opportunity for you.

Qualifications

• 1 year of customer support experience, ideally with chat and email for tech products.
• Exceptional communication skills and a service-oriented personality.

Responsibilities

• Deliver high-quality responses to customers via email and chat.
• Take ownership of customer concerns and follow through to resolution.

Skills

Customer Support

Communication

Problem-Solving

Multitasking

Data Analysis in Excel

Tools

Zendesk

Jira

Automated Support/Helpdesk Systems

Job description

Customer Care and Trust & Safety | New Jersey

What’s the job?

The ideal candidate is a proactive and solutions-focused customer support professional with at least one year of experience handling international clients via email and chat. They excel in communication, multitasking, and problem-solving, and thrive in fast-paced environments where collaboration, ownership, and continuous improvement are key.

Location: This position is based in New Jersey (remote) with occasional travel to the NYC office.

What am I going to do?

1. Deliver independent, high-quality responses to customers via our email ticketing system and chat
2. Provide reliable resolutions for critical and high-impact customer issues
3. Take full ownership of customer concerns and follow them through to resolution
4. Collaborate closely with Team Leads and Shift Managers to maintain customer satisfaction
5. Share ideas and practical solutions to continuously improve the customer experience
6. Identify service-impacting trends and escalate them appropriately
7. Actively learn from others and grow as a customer support representative

What are the qualifications?

1. 1 year of customer support/service experience, ideally with a focus on chat and email for a tech product with international clients
2. Exceptional communication and interpersonal skills, a true team player
3. Service-oriented personality with a can-do attitude
4. Strong ability to operate multiple applications and platforms
5. Commitment to excellence: willing to accept constructive feedback and drive toward continuous improvement
6. Detail-oriented, capable of handling multiple responsibilities simultaneously
7. Proficiency with data analysis in Excel is an advantage
8. Familiarity with Zendesk, Jira, and automated support/helpdesk systems is an advantage

Equal opportunities

At Fiverr, we prioritize diversity. We celebrate differences and embed them into every aspect of our workplace, product, and community. Fiverr is committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, veteran status, or any other characteristic protected by law. Additionally, Fiverr will provide accommodations to individuals with disabilities or special needs.