Customer Support Representative

ADP, Inc.; Elk Grove Village (IL); On-site; USD 28,000 - 29,000; Full time

Job summary

ADP, Inc. is seeking a Customer Support Representative in Elk Grove Village, IL to provide helpful product information and respond promptly to customer inquiries.

The role is a full-time, on-site position with duties spanning order assistance, invoicing, and service upsell. Candidates should hold an associate degree and be proficient in MS Word, Excel, and PowerPoint, with strong communication and organizational skills.

Qualifications

• Associate degree required.
• Proficient in MS Word, Excel and PowerPoint.
• Strong communication and multitasking skills.

Responsibilities

• Assist customers by phone for orders on consumable parts.
• Fill out invoice forms, determine charges, collect deposits, and issue changes.
• Suggest new or additional services to customers.
• Inform customers of prices, shipping dates and delays.
• Enter data to determine total costs.
• Monitor inventory and alert logistics to potential stockouts.
• Initiate purchase requisitions.
• Perform other duties as assigned.

Skills

Effective communication

Multitasking

Interpersonal skills

Education

Associate Degree in Business/Administration or equivalent

Tools

MS Word

MS Excel

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Support Representative

Active - Regular full-time Elk Grove Village, IL, US

10 days ago Requisition ID: 1995

Salary Range: $20.00 To $21.00 Hourly

DESCRIPTION

The Customer Support Representative will support by providing helpful product information to clients and answer customer’s inquiries in a timely and courteous manner.

ESSENTIAL RESPONSIBILITIES

• Assists customers by phone for orders on consumable parts
• Fill out invoice forms, determines charges for parts requested, collects deposits, prepares change of address records and issues discontinuance orders
• Solicits sale of new or additional services
• Inform customer of unit prices, shipping date, anticipated delays and any additional information needed by customer
• Enters data into computer to determine total cost for customer
• Checks inventory control and notify Logistics Department of orders that would deplete stock
• Initiates purchase requisitions
• Other duties may be assigned

KNOWLEDGE, SKILLS AND ABILITIES

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Ability to demonstrate a high level of dedication, accountability and outstanding work ethics
• Good verbal and written communication skills, able to multitask and possess analytical skills
• Must possess strong interpersonal and organizational skills and must be detail oriented
• Must possess excellent interpersonal skills

EDUCATION AND EXPERIENCE

• Associate Degree in Business, Administration or equivalent
• Proficient in MS Word, Excel and PowerPoint

WORKING CONDITIONS

Job operates mainly indoors and exposed to generally consistent conditions, such as regulated air conditioning and heating. This job also works near a machinery showroom, which may generate some noises such as objects hitting the floor and creating a sound, forklift movement and occasional other short-term noises.

PHYSICAL REQUIREMENTS

This job requires prolonged periods of sitting at a desk and working on a computer. Repetitive use of the hands and typing are required. Requires frequent lifting of 1-10 pounds and occasional 11-25 pounds with infrequent lifting of 25 pounds or more. Must be able to access and navigate each department at the organization’s facilities.

EEO STATEMENT

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.