Customer Support Representative Bilingual

TimePayment; Massachusetts; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading FinTech company is seeking a Customer Support Representative to join their remote team in Massachusetts. The role involves resolving customer inquiries and disputes, ensuring a high level of service. Ideal candidates will be bilingual in Spanish and have experience in a fast-paced call center environment.

Qualifications

• Must have experience in a high-volume Customer Service Call Center.
• Strong communication and organizational skills are essential.
• Data Entry experience required.

Responsibilities

• Handle calls from leasing customers and vendors.
• Research and resolve customer disputes regarding lease agreements.
• Communicate via phone, email, and mail with customers.

Skills

Bilingual in Spanish

Strong verbal and written communication skills

Good organizational skills

Ability to prioritize multiple tasks

Education

High School diploma or equivalent work experience

Tools

Salesforce

Excel

Word

Outlook

Job description

Job Details

Job Location: Remote - Work from home - BURLINGTON, MA

Salary Range: Undisclosed

Description

Job Title Customer Support Representative

Reports To Customer Support Manager

Location Remote

Business Overview:

TimePayment, a FinTech company, is looking to add dynamic individuals to our growing team. Our technology-based tools, paired with our capital, enable our customers to provide fast, paperless equipment lease financing to their end-users. This allows our vendors and brokers to maximize their sales, while also ensuring their customers get the equipment, they need to run their businesses efficiently. With over 9,000 partners and counting, TimePayment is proud to be able to help business owners in over 30 key markets secure the resources they need, when they need them! From small “mom and pop” shops to large corporations, we have the privilege of being one small part of their stories. If you have a passion for helping business owners thrive and are interested in becoming a part of a team that truly values one another and works cohesively to bring exciting offerings to the market, this may be the perfect opportunity for you!

Job Summary

The purpose of this position is to handle calls from our leasing customers and vendors. Resolve problems in a timely manner by listening and verifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following back up with the customer.

Key Responsibilities

• Researching and resolving customer disputes and inquiries regarding their lease agreements in a timely manner
• Monitor activity and internal correspondence as required
• Assist internal teams with questions and verifications
• Communicating via phone, email, fax, or regular mail with customers and vendors in response to inquiries
• Working with other departments as necessary to resolve customer disputes/inquires
• Contributing to team effort by answering customer phone calls in a timely manner and by completing all duties as assigned
• Processing and responding to mail sent by customers, and performing other administrative duties as directed
• Payment processing and scheduling

Required Experience, Education, Skills, and Competencies

• Must be bilingual in Spanish
• Must have experience working in a Customer Service Call Center environment with a high-volume number of calls
• Strong verbal and written communication skills
• Good organizational skills
• Ability to prioritize multiple tasks to ensure that all are completed timely
• Data Entry, Excel, Word, Outlook, and Internet
• Salesforce is preferred, not required

Education and Experience

• High School diploma or equivalent work experience

Additional Requirements

• Working hours are 8:00am to 4:30pm / 9:00am – 5:30pm / 11:00 am to 8:00 pm
• Other duties that may be assigned by the Supervisor

TimePayment is an equal opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected federal, state/province or local status unrelated to the performance of the work involved.

Qualifications