Customer Support Representative 2nd Shift

Wisconsin Aviation; Madison (WI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental benefits

Paid time off (PTO)

Flight training discounts

Job summary

Wisconsin Aviation is seeking a Front Desk Concierge to warmly welcome visitors, pilots and passengers and coordinate ground handling on the flight line. You will manage multi-line communications, scheduling and billing inquiries while supporting internal operations and external clients.

Requirements include at least 1 year in a customer-facing role; aviation knowledge is welcome but full training is provided.

Qualifications

• Minimum 1 year in a customer-facing role.
• Willingness to work some holidays and at least one weekend day per week.
• Aviation knowledge is preferred but full training will be provided.
• Strong communication skills and a proactive attitude.

Responsibilities

• Welcome visitors, pilots and passengers with warmth and hospitality.
• Manage front desk operations, coordinate arrivals/departures and ground handling requests.
• Provide concierge services including transportation, catering and accommodations.
• Handle multi-line phone communications, scheduling and billing inquiries.

Skills

Customer service

Communication

Hospitality

Team coordination

Job description

Wisconsin Aviation is a premier, full-service Fixed-Base Operator (FBO) delivering elite support to passengers and crew in the dynamic world of general aviation and private air travel. We take pride in offering high-level customer service to both public and private clients. If you are a proactive, positive professional who loves making a great first impression, we want you on our flight line!

As the face of Wisconsin Aviation, our Front Desk Concierge welcomes every visitor, pilot, and passenger with a warm smile and top-tier hospitality. You will manage a diverse range of services to support both internal team operations and external clients, ensuring smooth and seamless travel experiences.

• You will deliver premium, high-touch customer support to private pilots, corporate clients, and general aviation visitors.
• Manage the front desk environment, coordinating arrivals, departures, and ground handling requests.
• Provide concierge assistance, including arranging local transportation, catering, and accommodations.
• Collaborate closely with line service technicians and flight crew members for seamless operations.
• Handle multi-line phone communications, scheduling, and billing inquiries efficiently.

Experience:

• Minimum of 1 year in a customer-facing role (hospitality, retail, or front desk experience is highly valued).
• Aviation Knowledge: Previous experience or familiarity with general aviation is preferred, but we will fully train dedicated individuals.
• A motivated, positive, and proactive attitude with strong communication skills.
• Availability: Because aviation never sleeps, our operations run 24/7. FT Candidates must be available to work some holidays and at least one weekend day per week.
• Current shift openings: First Shift (6:00 AM - 2:00 PM) and Second Shift (2:00 PM - 10:00 PM).

Pay is competitive and commensurates with your experience level;

• Full-Time (>35 hours/week) benefits offered - medical/dental benefits package, paid time off (PTO), and flight training discounts.
• Part-Time Benefits: Limited benefits package options available.

We offer a unique opportunity to build a career in the exciting corporate and private aviation industry. If you are ready to elevate your career and thrive in a fast-paced, customer-oriented environment, we would be delighted to meet you.

Location: Madison, WI (MSN)

Our focus is on delivering the best possible customer service

Not a VISA sponsor, nor able to employ anyone not authorized for unrestricted employment within the U.S.

Wisconsin Aviation is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, marital or veteran status, or any other legally protected status.