2nd Shift Line/Ramp Supervisor

Wisconsin Aviation; Madison (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Training and certification provided

Stable, year-round operations

Growth and promotion opportunities

Job summary

A reputable aviation company is seeking an experienced Line Supervisor to lead a 2nd shift service team at its Madison location. This leadership position involves overseeing ramp operations while ensuring optimal safety and customer service for pilots and flight crews. Required is prior aviation line service experience or relevant training, strong leadership skills, and the ability to thrive in a fast-paced, outdoor environment. The role offers an opportunity to join a well-respected organization dedicated to professional growth and customer satisfaction.

Qualifications

• Prior aviation line service experience or relevant degree/training.
• Experience in leading and motivating a team.
• Ability to work outdoors in fast-paced conditions.
• Strong communication and decision-making skills
• A professional attitude and pride in representing the aviation industry

Responsibilities

• Supervise line technicians during ramp operations.
• Ensure safe aircraft fueling and ground handling.
• Provide exceptional customer service to flight crews.
• Provide high-level customer service to private aviation, military, and commercial crews
• Enforce safety procedures, company policies, and FAA/industry standards
• Train, mentor, and support line staff to build a strong, professional team

Skills

Leadership

Customer service

Communication

Decision-making

Aviation knowledge

Education

Relevant aviation degree/training

Job description

Wisconsin Aviation is seeking an experienced and motivated Line Supervisor to lead our 2nd shift line service team at our Madison FBO, located at Dane County Regional Airport. This is a hands‑on leadership role in a fast‑paced aviation environment, supporting private, military, and commercial flight operations.

As a Line Supervisor, you’ll be responsible for the safe, efficient operation of the ramp while delivering exceptional customer service to pilots, passengers, and flight crews. You’ll lead by example, working alongside your team, coordinating daily operations, and ensuring safety and service standards are met every shift.

What You’ll Do

• Supervise and support line technicians during daily ramp operations
• Ensure safe aircraft fueling, marshaling, towing, and ground handling
• Maintain situational awareness on an active airport ramp and make sound, real‑time decisions
• Provide high‑level customer service to private aviation, military, and commercial crews
• Enforce safety procedures, company policies, and FAA/industry standards
• Train, mentor, and support line staff to build a strong, professional team

What We’re Looking For

• Prior aviation line service experience or a relevant aviation degree/training program
• Leadership experience or demonstrated ability to direct and motivate a team
• Comfort working in a fast‑paced, outdoor environment in all weather conditions
• Strong communication and decision‑making skills
• A professional attitude and pride in representing the aviation industry

Training & Certification

• Completion of an FAA and industry‑recognized line service training program
• Certification in aviation fuel handling and fire safety (provided by Wisconsin Aviation)

Requirements

• Ability to pass required airport background check
• Valid driver’s license
• Must be able to meet physical demands of ramp operations.
  

Why Wisconsin Aviation

Wisconsin Aviation is a locally rooted, long‑standing aviation company with a strong reputation for safety, professionalism, and customer service. We invest in our people through training, promote from within whenever possible, and offer stable, year‑round operations. Our team takes pride in doing things the right way, supporting one another on the ramp, and representing the aviation industry at a high standard every day.

Wisconsin Aviation is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.