Customer Support Representative - 1st Shift (Hybrid)

Stryker; Wisconsin; Hybrid; USD 29,000 - 37,000; Full time

Job summary

Stryker Corporation is seeking a Customer Service liaison to connect customers with internal teams. You will respond to information requests, pricing inquiries, and support order processing with high accuracy.

This role emphasizes building strong customer relationships and coordinating with service parts, logistics, and finance teams. Hybrid work arrangement is available, with in-office presence 3x per week.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of relevant work experience.
• Experience in a call center or customer-facing environment preferred.

Responsibilities

• Respond to customer inquiries for information and pricing.
• Determine order status and resolve product-related questions.
• Follow a standardized order entry process with high accuracy for electronic or fax orders.
• Handle incoming calls from customers, sales reps, and service techs; back-up for service part orders.

Skills

Two years relevant work experience

Call center experience

Customer-facing experience

Education

High school diploma or equivalent

Tools

SAP

JDE

Salesforce

Genesys

Job description

Work Flexibility: Hybrid

Schedule:

• 1st Shift: Mon - Fri, 10:30am - 7pm
• Hybrid: In office 3x/week, Mon - Weds
• Overtime based on business need

What you will do

Work as a liaison between customers and internal departments within the organization to ensure customer satisfaction. Responsibilities include but are not limited to responding to customer inquiries for information and pricing, data entry, and requests for technical support.

• Assist customers by determining order status and working to resolve product related problems and questions
• Inform customers of standard procedures when placing an order and follow up (verbally or in writing) to ensure customer satisfaction
• Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted electronically or by fax with 48-hours of receipt for capital orders and 24-hours for service orders
• Answer all incoming customer calls from customers/sales reps and service techs and serve as a back-up for placing service part orders.
• Customer satisfaction: Perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. Live The Stryker Brand, to earn customer loyalty by developing true friendships with our customers, providing best-in-class products, services, and quality
• Interact with multiple departments, such as service parts, field service, materials, production, logistics, sales, finance, and management
• Build relationships and foster teamwork with fellow team members, leadership, and individuals within other departments

What you need

Required

• High school diploma or equivalent
• Two (2) years relevant work experience

Preferred

• ERP (JDE/ SAP/ Sales Force/ Genesys) experience
• Experience in call center, or customer-facing environment

$21.28 - $26.78 USD Hourly

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.