Customer Support Representative

Outsourcing Advantage; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly payments

Diverse projects

Collaborative environment

Job summary

Outsourcing Advantage is building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.

Key responsibilities include responding to inquiries, resolving issues professionally, documenting interactions, and meeting response-time goals while maintaining customer satisfaction and collaborating with internal teams.

Qualifications

• 2+ years of customer service experience.
• Excellent English communication.
• CRM/ticketing system experience.
• Ability to multitask and stay organized.
• Professional attitude with a customer-focused mindset.

Responsibilities

• Respond to customer inquiries.
• Resolve issues professionally.
• Document interactions accurately.
• Escalate complex issues.
• Meet response-time goals.
• Maintain customer satisfaction.
• Collaborate with internal teams.
• Follow company procedures.

Skills

Customer service

Multitasking

Problem solving

English proficiency

Tools

Zendesk

Freshdesk

Intercom

Salesforce

Job description

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.

Key Responsibilities

• Respond to customer inquiries.
• Resolve issues professionally.
• Document interactions accurately.
• Escalate complex issues.
• Meet response-time goals.
• Maintain customer satisfaction.
• Collaborate with internal teams.
• Follow company procedures.
• 2+ year of customer service experience.
• Excellent English communication.
• CRM/ticketing system experience.
• Problem-solving skills.
• Ability to multitask.
• Professional attitude.
• Reliable internet.
• Customer-focused mindset.
• English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.
• Availability to work during Eastern Time (ET) business hours

Preferred Qualifications

• Experience with Zendesk, Freshdesk, Intercom, or Salesforce.
• BPO or SaaS experience.
• Opportunity to work on diverse and exciting projects.
• Supportive and collaborative work environment.
• Weekly payments.
• Weekends off.
• Growth Opportunities