Customer Service Representative Agents

Bill Gosling Outsourcing; Hampton (VA); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Growth Opportunities

Comprehensive Training

Team-Oriented Culture

Diversity & Inclusion

Fun Workplace

State-of-the-Art Offices

Job summary

Bill Gosling Outsourcing in Hampton, Virginia, is looking for a motivated Customer Service Representative dedicated to delivering exceptional customer experiences. In this role, you will manage inbound customer requests and ensure service appointments are scheduled efficiently, enhancing overall customer satisfaction.

Join a dynamic team that values inclusivity, fun, and professional growth. With opportunities for advancement and comprehensive training, this position allows you to make a difference in people’s lives while working in a supportive environment.

Qualifications

• Strong communication skills to handle customer inquiries.
• Ability to work in a fast-paced environment.
• Familiarity with customer service software is a plus.

Responsibilities

• Respond to inbound requests for priority service appointments.
• Schedule and coordinate service appointments efficiently.
• Maintain accurate customer records and account information.

Skills

Detail-oriented

Customer-focused

Problem-solving

Job description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

We are seeking a detail‑oriented and customer‑focused Customer Service Representative. This role is responsible for managing inbound customer requests, coordinating service appointments, and ensuring a seamless experience across all customer touchpoints.

Compensation: $17.50 per hour

Key Responsibilities

• Respond to inbound requests for priority service appointments via phone, email, chat, and customer portals
• Schedule, reschedule, and cancel appointments in coordination with capacity planners and dispatch teams
• Handle a variety of customer inquiries including billing questions, technician ETAs, scheduling concerns, and product/service information
• Resolve customer issues by identifying needs, researching solutions, and escalating when necessary
• Maintain accurate customer records and update account information in internal systems
• Accurately document and disposition all interactions in call monitoring software
• Process payments in compliance with CPI regulations (when applicable)
• Collaborate with Sales and Service Coordinators to improve scheduling accuracy and response times
• Communicate service status updates to customers in a timely and professional manner
• Support dispatch operations as needed to ensure efficient service delivery
• Create and process invoices and maintain reporting requirements
• Stay up to date on company products, services, and promotions
• Maintain reliable attendance and consistent on‑time performance
• Perform additional duties as assigned

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team‑Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State‑of‑the‑Art Offices: Work in our modern, well‑equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.