Customer Support Representative

UST/98 Ventures; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

UST Logistical Systems is seeking a Customer Support Representative to handle scheduling and payment processing for deliveries. You will be a key part of our operations, executing E3 principles and ensuring accurate records with customers and accounts.

You will answer routing calls, assist with inquiries and escalations, support drivers on their routes, and prepare Route Summary Reports. Proficiency in Microsoft Office and routing software will help you excel in this role.

Qualifications

• High School Diploma is required.
• Detail-oriented and accurate.
• Able to adapt to urgent customer service demands.
• Proficient with Microsoft Office suite including Excel and routing tools.
• Routing experience preferred but not required.

Responsibilities

• Answer the Routing phone line and resolve issues or escalate to the supervisor.
• Assist with customer support inquiries and escalation resolution.
• Support drivers en route and update supporting documentation.
• Determine and add all store stops.
• Export and email Route Summary Reports for assigned accounts on schedule.
• Identify and label all stops that are not basic deliveries.
• Maintain accurate records on all customer interactions.
• Monitor and manage the assigned client inbox and accounts.
• Perform related duties to support department and company goals.
• Communicate with other departments and vendors to support routing, claims, and compliance.
• Utilize routing software to maximize daily driver routes.

Skills

Microsoft Office

Excel

Routing experience

Education

High School Diploma

Job description

UST Overview

UST is headquartered in Greenville, SC and offers support for all of our team members and clients across the country. UST is a national logistics solutions company. We work with retailers and supply chain providers to transform the industry through operations, technology-based systems, and creative management solutions. We’re dedicated to transforming our industry through innovation and technology. We understand both the retail and fulfillment side of the business, which makes us experts at managing warehouses, transitioning product, and interacting with customers.

We want our newest team member to be a team-player and take immense pride in what we do. We have continued to grow and are excited to add another to the UST family!

Customer Support Representative Overview

The Customer Support Representative will be responsible for specific duties as they relate to scheduling and processing payment for deliveries. This individual will be an essential part to the cornerstone of UST’s growth and success that is built upon the expectation that EVERY team member will Execute Excellence Every time - simply known internally as E3.

Responsibilities

(include, but are not limited to)

• Answers the Routing Phone Line and resolve the issue or elevate to the appropriate supervisor

• Assists with customer support, inquiries, and escalation resolution

• Assists with ensuring drivers are supported while en route and updating supporting documentation

• Determines and adds all store stops

• Exports and emails all Route Summary Reports for assigned accounts on schedule

• Identifies and labels all stops that are not basic deliveries

• Maintain accurate documentation and records on all interactions with customers

• Monitors and manages the assigned client inbox and accounts

• Performs related duties as assigned by the manager to ensure the department and company goals are achieved

• Provides communication to other departments and/or vendors to support other processes including, but not limited to, routing, claims, and compliance

• Utilizes routing software to maximize daily driver routes

Requirements

• Ability to adapt to resolve urgent customer service demands

• High School Diploma required

• Must be detail-oriented

• Proficiency in Microsoft Office applications and excel

• Routing experience preferred but not required

UST Logistical Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.