National Customer Service Specialist (3:00PM - 11:00PM)

STG Express; Dublin (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

STG Logistics in Dublin, OH is seeking a National Customer Service Specialist within our Transportation Customer Service division. You will manage a dedicated portfolio of customers, ensure order fulfillment excellence, and proactively resolve escalated service issues to support long-term customer success.

You will be the primary point of contact, delivering clear, proactive communication with care and efficiency.

Qualifications

• High school diploma required.
• 2 years in transportation or customer service preferred.
• Experience in customer-facing roles is desirable.

Responsibilities

• Order coordination: review incoming orders, verify shipment details, and ensure pickup and delivery timelines meet customer expectations.
• Shipment tracking: monitor daily shipment activity, identify delays and communicate updates to customers.
• Issue handling: investigate disruptions, coordinate with operations, and provide timely solutions to customers.
• Service adjustments: manage shipments changes (reroutes, expedited delivery) balancing customer needs and feasibility.
• Customer support: communicate via phone, email, and web portal to provide updates and answer inquiries.
• Revenue optimization: analyze shipment details to identify opportunities to maximize revenue per load.
• Charge clarification: timely communication regarding processing additional charges.
• Record keeping: log customer interactions and resolutions for reporting.
• Award volume management: track volumes and reinforce contractual compliance.

Skills

2 years transportation experience

Interpersonal skills

Communication

TMS familiarity

Problem solving

Cross-functional teamwork

Education

High school diploma

Tools

TMS systems

Job description

What We Do

STG Logistics (“STG”) is a premier provider of managed and extended port to door outsource services. With a nationwide network of drayage and intermodal operations, bonded CFS facilities, and warehouse fulfillment locations integrated with the best people and premium technology, STG delivers holistic solutions to its customer’s supply chain.

STG Logistics (“STG”) is a premier provider of managed and extended port to door outsource services. With a nationwide network of drayage and intermodal operations, bonded CFS facilities, and warehouse fulfillment locations integrated with the best people and premium technology, STG delivers holistic solutions to its customer’s supply chain.

Who We Are

Our People Are Difference. At STG, we invest in our people, so they are highly trained, tech-savvy, and customer centric to deliver the best service in the logistics industry.

Summary

As aNational Customer Service Specialistin our TransportationCustomer Service division, you will play a pivotal role in managing a dedicated portfolio of customers, ensuringorder fulfillment excellence, proactively resolving escalated service issues, and championing long-term customer success.You will ownthe primary point of contact for customers, delivering best-in-class communication and service with a proactive, customer-first mindset that ensures every interaction is handled with care, clarity, and efficiency.

What You\'ll Do

• OrderCoordination:Review incoming orders, verify shipment details, and ensure pickup and delivery timelines meet customer expectations.
• Shipment Tracking:Monitor daily shipment activity using internal systems;identify potentialdelays and communicate updates to customers proactively.
• Issue Handling:Respond to service disruptions by investigating root causes, coordinating with operations, andprovidetimely solutions to customers.
• Service Adjustments:Manage requests for changes to shipments (e.g., reroutes, expedited delivery) while balancing customer needs and operational feasibility.
• Customer Support:Communicate with customers via phone, email, and web portal to provide updates, resolve concerns, and answer inquiries with professionalism and empathy.
• Revenue Optimization:Analyze shipment details and customer requirements to identify opportunities for maximizing revenue per load through strategic mode selection, efficient routing, and proactive communication around accessorialchargesand service enhancements.
• Charge Clarification:Timely communicationto customersregardingprocessingadditionalaccessorialchargesthat may occur during the order life cycle.
• Record Keeping:Log customer interactions, service issues, and resolutions accurately to maintain clear documentation and support reporting efforts.
• Award Volume Management: Track and capture customer award volumes accurately, engaging in strategic conversations to reinforce contractual compliance, align expectations, and strengthen long-term partnerships.

STG Logistics reserves the right to change duties, responsibilities, and activities at any time with or without notice.

Schedule

• Monday - Friday, 2:00PM EST - 10:00PM EST

What You\'ll Bring

• High school diploma.
• 2 years of transportation, operations, customer service, retail experience preferred but not required.
• Experience in customer-facing positions is highly desirable.
• Strong interpersonal skillsto quicklyfosterstrong long-term relationships,internal and external.
• Ability to quickly master new software use (variety of TMS systems will be used).
• Proven initiative in leading cross-functional efficiency enhancements.
• Skilled in clear and persuasive communication tailored to varied audiences.
• Able to assess complex situations and recommend actionable solutions.
• Flexible working schedule based off business demands.

Work Environment

The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

STG Logistics is an equal-opportunity employer. STG considers all qualified applicants and employees for hiring, placement, and advancement without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team.