Customer Support Representative

Infotree Global Solutions; Toledo (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

Infotree Global Solutions in Toledo, OH is seeking a Customer Support Representative to join the Customer Operations team within the Supply Chain organization. You will be the primary contact for customers, resolving issues and delivering solutions that support satisfaction and business goals.

Responsibilities include coordinating with Sales, Planning, Warehouse, and Logistics, entering orders accurately, and building strong customer relationships.

Qualifications

• High school diploma or equivalent required.
• Associate's or bachelor's degree preferred.
• Experience in a fast-paced, customer service-oriented environment.
• SAP experience preferred.

Responsibilities

• Serve as a primary point of contact for customer inquiries, needs, and concerns.
• Coordinate with Sales, Planning, Warehouse and Logistics to ensure service requirements are met.
• Enter customer orders accurately in accordance with company service guidelines.
• Build and maintain strong customer relationships by following through on commitments and demonstrating integrity.
• Gather market insights and customer feedback to improve service delivery.
• Participate in product training opportunities to strengthen product knowledge and customer support capabilities.

Skills

Customer service

Communication

Problem solving

Cross-functional

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

SAP

Job description

Job Title: Customer Support Representative

Pay Rate: $20 per hour

Work Schedule: Monday–Friday, 8:00 AM–5:00 PM

Position Overview

We are seeking a customer-focused Customer Support Representative to join the Customer Operations team within the Supply Chain organization.

In this role, you will serve as a primary point of contact for customers, addressing their needs, resolving concerns, and delivering solutions that support both customer satisfaction and business objectives. You will collaborate with internal teams, including Sales, Planning, Warehouse, and Logistics, to ensure a seamless customer experience.

The ideal candidate is adaptable, proactive, detail-oriented, and committed to building strong customer relationships while supporting continuous improvement and operational excellence.

Key Responsibilities

Customer Service & Relationship Management

• Serve as a primary point of contact for customer inquiries, needs, and concerns.
• Understand customer expectations and coordinate with Sales, Planning, Warehouse, and Logistics to ensure service requirements are met.
• Proactively identify customer needs and develop solutions that benefit both the customer and the business.
• Enter customer orders accurately in accordance with company service guidelines.
• Build and maintain strong customer relationships by consistently following through on commitments and demonstrating integrity.
• Gather market insights and customer feedback to help improve service delivery.
• Participate in product training opportunities to strengthen product knowledge and customer support capabilities.

Continuous Improvement & Operational Excellence

• Apply Lean and Six Sigma methodologies, including standard work practices, to improve operational efficiency.
• Identify and eliminate non-value-added activities in daily operations.
• Identify opportunities to develop, maintain, and implement standardized work processes.
• Promote the effective use of customer tools and technology to enhance service delivery.

Safety & Compliance

• Follow all applicable Clients safety policies and procedures.
• Develop and maintain a personal safety action plan in collaboration with leadership.
• Demonstrate a consistent commitment to maintaining a safe working environment.

Required Qualifications

Education

• High school diploma or equivalent required.
• Associate's or bachelor's degree preferred.

Experience

• Experience in a fast-paced, customer service-oriented environment.
• Experience identifying and resolving customer issues while balancing customer needs with business objectives.
• Previous experience working with computers and business applications.
• SAP experience preferred.

Knowledge & Skills

• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, Teams, and Power BI.
• Understanding of supply chain operations and processes.
• Knowledge of the building materials industry is preferred.
• Strong verbal and written communication skills, including active listening.
• Excellent critical-thinking and problem-solving abilities.
• Ability to adapt to changing business needs and support change management initiatives.
• Strong organizational skills and attention to detail.
• Ability to collaborate effectively with cross-functional teams.

Why Consider This Opportunity?

• Long-term contract opportunity with a duration of 24+ months.
• Competitive pay rate of $20 per hour.
• Opportunity to contribute to customer operations and supply chain processes.