Customer Management Analyst

Cortina; New Jersey; Hybrid; USD 70,000 - 95,000; Full time

Job summary

The Cortina team is seeking a Customer Management Analyst in New Jersey to partner with Operations, Sales, and Supply Chain. You will blend customer management, data analysis, and process improvement to drive growth and profitability, while ensuring exceptional service and accurate forecasting.

In this hybrid role, you will own cross-functional projects, build dashboards, monitor pricing integrity, and support budgeting and planning across functions, with a focus on continuous improvement and

Qualifications

• Bachelor's degree in business or related field required.
• 3–7+ years in customer management or supply chain analysis.
• Experience with ERP systems and advanced Excel.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in fast-paced environment.
• Experience with SAP or Microsoft Dynamics GP preferred.

Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring timely communication and issue resolution.
• Support customer onboarding, pricing setup, contract administration, QA documentation, and sample requests.
• Maintain strong relationships with customers, vendors, warehouse partners, and internal stakeholders.
• Partner with Sales to track customer performance, profitability, and growth opportunities.
• Ensure customer satisfaction through responsiveness, professionalism, and proactive problem-solving.
• Support demand planning and inventory forecasting processes.
• Coordinate with suppliers, logistics providers, and warehouse partners to ensure product availability and on-time deliveries.
• Monitor inventory levels, inventory costs, and warehouse performance.
• Identify and address slow-moving or obsolete inventory.
• Assist with supply chain initiatives that support long-term business growth.
• Analyze customer profitability, pricing, margins, freight costs, and inventory performance.
• Prepare reports and dashboards that support decision-making across Operations and Sales.
• Monitor customer agreements, pricing structures, and contract compliance.
• Support budgeting, forecasting, and operational planning activities.
• Maintain accurate data within ERP systems and customer databases.
• Identify opportunities to improve efficiency, reduce costs, and enhance customer service.
• Develop, document, and maintain SOPs and process documentation.
• Support continuous improvement initiatives across customer management and supply chain functions.
• Act as a change agent by recommending and implementing process enhancements.
• Leverage ERP capabilities and reporting tools to improve operational effectiveness.
• Ownership and accountability for key projects and business initiatives.
• Lead process improvement efforts and influence stakeholders across departments.
• Mentor and support newer team members when needed.
• Partner with leadership to identify risks, opportunities, and operational improvements.
• Contribute to a culture of collaboration, accountability, and continuous improvement.

Skills

Customer management

Data analysis

Cross-functional collaboration

Strong communication

Change management

Problem solving

Education

Bachelor's degree in Business Administration, Supply Chain, Finance, or related field

Tools

SAP

Microsoft Dynamics GP

Excel

Job description

The Customer Management Analyst serves as a key business partner to Operations, Sales, Supply Chain, and customers by ensuring exceptional customer service, inventory management, forecasting accuracy, pricing integrity, and operational efficiency. This role com-bines customer management, supply chain coordination, data analysis, and process improvement responsibilities to support business growth and profitability.

The ideal candidate is highly analytical, customer-focused, and proactive, with the ability to identify opportunities for improvement, influence cross-functional teams, and take ownership of projects. Candidates who demonstrate leadership capabilities, strong business acumen, and the ability to drive change will be highly valued.

Key Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring timely communication and issue resolution.
• Support customer onboarding, pricing setup, contract administration, QA documentation, and sample requests.
• Maintain strong relationships with customers, vendors, warehouse partners, and in-ternal stakeholders.
• Partner with Sales to track customer performance, profitability, and growth opportunities.
• Ensure customer satisfaction through responsiveness, professionalism, and proactive problem-solving.

Supply Chain & Inventory Management

• Support demand planning and inventory forecasting processes.
• Coordinate with suppliers, logistics providers, and warehouse partners to ensure product availability and on-time deliveries.
• Monitor inventory levels, inventory costs, and warehouse performance.
• Identify and address slow-moving or obsolete inventory.
• Assist with supply chain initiatives that support long-term business growth.
• Analyze customer profitability, pricing, margins, freight costs, and inventory performance.
• Prepare reports and dashboards that support decision-making across Operations and Sales.
• Monitor customer agreements, pricing structures, and contract compliance.
• Support budgeting, forecasting, and operational planning activities.
• Maintain accurate data within ERP systems and customer databases.

Process Improvement & Operational Excellence

• Identify opportunities to improve efficiency, reduce costs, and enhance customer service.
• Develop, document, and maintain SOPs and process documentation.
• Support continuous improvement initiatives across customer management and supply chain functions.
• Act as a change agent by recommending and implementing process enhancements.
• Leverage ERP capabilities and reporting tools to improve operational effectiveness.

Leadership & Cross-Functional Influence

• Demonstrate ownership and accountability for key projects and business initiatives.
• Lead process improvement efforts and influence stakeholders across departments.
• Mentor and support newer team members when needed.
• Partner with leadership to identify risks, opportunities, and operational improvements.
• Contribute to a culture of collaboration, accountability, and continuous improvement.

Qualifications

Required

• Bachelor's degree in Business Administration, Supply Chain, Logistics, Finance, or related field preferred.
• 3–7+ years of experience in customer management, customer service, supply chain, logistics, inventory planning, or business analysis.
• Strong analytical and problem-solving skills.
• Experience with ERP systems and advanced Microsoft Excel.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.

Preferred

• Experience in the food manufacturing, distribution, or logistics industry.
• Experience with SAP, Microsoft Dynamics GP, or similar ERP platforms.
• Experience developing reports, dashboards, and performance metrics.
• Experience leading projects, process improvement initiatives, or cross-functional teams.

While this role does not have direct people management responsibilities, successful candidates will demonstrate:

• Initiative and ownership
• Influencing and collaboration skills
• Strategic thinking
• Change management capabilities
• Project leadership experience
• Ability to coach and support peers
• Results-oriented decision making

Working Conditions

• Primarily office-based or hybrid work environment.
• Frequent use of computers, ERP systems, and Microsoft Office applications.
• Regular interaction with customers, vendors, and internal teams.
• Fast-paced environment requiring the ability to manage multiple priorities and deadlines.
• Occasional travel may be required for meetings, training, or business needs.