Customer Service Representative

Integrated Resources Inc.; Merrimac (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading staffing firm is looking for a Customer Service representative to join their team in Byfield, MA. The role involves handling customer inquiries efficiently, maintaining solid relationships, and meeting productivity standards. Candidates should possess excellent communication skills, organizational abilities, and be comfortable working a flexible schedule, including evenings and weekends.

Qualifications

• Flexibility to adapt to changing environments.
• Ability to maintain confidentiality on all patient health information.
• Looking for quality, reliable candidates with no attendance issues.

Responsibilities

• Receive and place telephone calls, and maintain customer relationships.
• Perform data entry and document all calls.
• Meet productivity standards and identify trends in call drivers.

Skills

Organizational ability

Attention to detail

Phone etiquette

Confidentiality

Typing skills

Computer knowledge

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

A Few Words About UsIntegrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Job Title: Customer Service

Location: Byfield, MA

Duration: 6 months+

• Receive and place telephone calls.

• Perform data entry and use software programs.

• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

• Must document all calls and evaluate each account to determine if further research is necessary.

• Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.

• Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.

• Requires close attention to accuracy, performs independently, subject to practices and procedures.

Qualifications

• Flexibility to adapt to changing environment necessary.

• Good organizational ability and attention to detail.

• Excellent phone etiquette skills and ability to interact professionally with others.

• Must maintain confidentiality on all patient health information.

• Must be able to interrupt and execute all policies and procedures.

• Familiar with standard concepts, practices and procedures within pharmacy guidelines helpful.

• Good typing skills and computer knowledge (Microsoft Excel, Microsoft Word, PowerPoint).

• Looking for quality, reliable candidates that will arrive to interviews and have no attendance issues.

• MUST be able to work the Floating Schedule, so candidates should realize and be told they will have to work a week of 12:30p-9p each month (no exceptions will be made)

In a one month period, they will work 2 weeks 9-5:30, 1 week 10:30-6, and 1 week 12:30-9. They will work one Saturday a month 10-6:30 with a weekday off.

Additional Information

Raveena Reddy

Technical Recruiter

Integrated Resources, Inc.

Phone: [phone] – Ext - 238

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