Customer Support Representative

Iconma,-Llc.; Johnston (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Benefits

Referral Program

Excellent growth and advancement

Job summary

ICONMA is hiring a Customer Support Representative for Johnston, IA, onsite role. You will provide front-line support, document interactions, and assist customers with product inquiries, warranties, and loyalty programs in a fast-paced environment.

The ideal candidate has 6+ months of customer service experience, strong written and verbal communication, and proficiency with Microsoft Office. Availability for occasional holidays is required.

Qualifications

• 6+ months of customer service experience.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office.
• Comfort with consumer software applications.
• Ability to work support hours and holidays.
• Knowledge of agriculture, turf and utility vehicles (preferred).
• Experience in Agriculture or Technology dealer channels (preferred).

Responsibilities

• Provide front-line technical support and information to customers.
• Document interactions and assist with warranty questions and parts lookups.
• Address general product questions, availability and compatibility.
• Support loyalty rewards programs and customer retention.

Skills

Interpersonal communication

Negotiation

Conflict resolution

Written communication

Verbal communication

Customer service experience

Flexibility with schedule

Agriculture knowledge

Tools

Microsoft Office

Job description

Customer Support Representative #26-32301

Up to $18.78 per hour Johnston, IA Onsite

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Job Description

Our client, an Agriculture Products company, is looking for a Customer Support Representative for their Johnston, IA location.

Responsibilities:

• Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.


• Common calls include:
  
  
  
  • General product questions, availability, compatibility
  
  
  • Ag, Residential and Commercial Turf, and Golf product issues/complaints
  
  
  • Warranty registration, and extended warranty coverage
  
  
  • Out of warranty assistance
  
  
  • Parts and publications lookups
  
  
  • Loyalty Rewards programs
  
  
  
  

Requirements:

• Skills in interpersonal communications, negotiation, and conflict resolution.


• Excellent written and verbal communication skills


• 6+ months experience with customer service/support experience.


• Proficiency with Microsoft Office products


• High comfort level and experience with consumer software applications.


• Ability to work support hours and occasional holidays to support the business.


• Knowledge of agriculture, turf (mowers) and utility vehicles (preferred)


• Prior work experience in Agriculture or Technology dealer channels (preferred)

Why Should You Apply?

• Health Benefits


• Referral Program


• Excellent growth and advancement opportunities

#alljobs #mcb

ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. Additional employment notices are available at: Workforce Compliance