Customer Service Representative

John Deere; Johnston (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

401K and defined contribution

Adoption assistance

Employee Assistance Programs

Tuition assistance

Fitness subsidies and on-site gyms

Job summary

John Deere is seeking a Customer Service Representative to join the Product Support Contact Center in Johnston, Iowa. This onsite role handles high-volume Tier 2 escalations, using phone, email, chat, and social channels to support customers and document interactions in the case management system.

Ideal candidates have 1+ years in customer service within agriculture/turf industries, strong communication, and multitasking abilities. Onsite role with occasional holidays and peak-season coverage.

Qualifications

• 1+ years of customer service experience in agriculture, turf, or golf industry products.
• 1+ years of customer service/similar field experience.
• Strong interpersonal, negotiation, and conflict-resolution skills.
• Ability to multitask across tasks/projects.

Responsibilities

• Work in a high-volume Tier 2 contact center, handling escalations from Tier 1.
• Use phone, email, chat, and social channels to support John Deere customers.
• Document interactions in the case management system.
• Mentor less experienced agents and handle escalated issues.
• Support Tier 1 and calls during peak seasons and high volume periods.
• Work off-shift hours and occasional holidays.

Skills

Customer service experience

Interpersonal communications

Negotiation

Conflict resolution

Education

Bachelor's degree in Agriculture/Business/Engineering/IT

Job description

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There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

John Deere is an equal opportunity employer, including disabled & veterans.

Primary Location: United States (US)- Iowa- Johnston
Function: Customer Experience (CA)
Title: Customer Service Representative-123785

Onsite/Remote:Onsite Position

Your Responsibilities

As a Customer Service Representative (CSR) with John Deere’s Product Support Contact Center in Johnston, Iowa, you will:

• Work in a high-volume Tier 2 contact center environment, supporting customer escalations from a Tier 1 support team.
• Utilize various channels including phone, email, chat, and social media to support existing and potential John Deere customers.
• Effectively document each interaction in the internal case management system
• Mentor less experienced agents and handle escalated support issues
• Support Tier 1 agents and/or customer calls during peak seasons & high-volume periods
• Work off-shift hours and occasional holidays

VISA Sponsorship is NOT available for this position

What Skills You Need

• 1 or more years of prior work experience and/or Knowledge of agriculture, residential turf & golf industry products and customers
• 1 or more years of experience with customer service / support experience in a similar field
• Skills in interpersonal communications, negotiation, and conflict resolution
• Ability to work on multiple tasks/projects simultaneously

What Makes You Stand Out

• Agriculture and Turf operations experience, specifically w/ John Deere equipment
• Bachelor's degree in Agriculture, Business, Engineering related field or IT or a similar discipline or related work experience
• Strong computer and troubleshooting skills

Education

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelor's degree in Agriculture, Business, Engineering related field or IT or a similar discipline or related work experience

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Highly competitive base pay
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance ProgramsTuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use

Must be 18 years of age or older to apply

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

Nearest Major Market: Des Moines
Job Segment: Customer Service Representative, Agricultural, Engineer, Customer Service, Agriculture, Engineering

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