Customer Support Representative

WorldVia; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employer-Sponsored Medical and Dental

Fully-Funded Life Insurance

Optional Vision Insurance

401k with company match

Paid Time Off

Birthday & Work Anniversary Time Off

Discount Travel Program

Job summary

WorldVia Travel Network is seeking a friendly, knowledgeable Member Success Specialist to support our agency members across the U.S. You’ll respond to inquiries, guide members through programs, and help them get the most from our resources.

The role requires 2+ years in customer support, excellent communication, time management, and a willingness to work varied shifts. Travel industry experience is a plus, and benefits include medical/dental, life insurance, 401k, and paid time off.

Qualifications

• 2+ years of customer or client support experience, ideally using CRM/Support Desk tools.
• Excellent written and verbal communication with empathy.
• Strong phone and active listening skills.
• Able to adapt and respond to different communication styles.
• Resourcefulness, self-management, and great researching skills.
• Organized, able to multitask, prioritize, and manage time effectively.
• High school diploma is required.
• Willing to work shifts Monday to Friday 9am–8pm and Saturday 9am–4pm.
• Experience in the travel industry is a plus.

Responsibilities

• Respond promptly to member inquiries via phone, email, video calls, and live chat.
• Guide new members and promote programs and resources.
• Troubleshoot issues, investigate solutions, and coach members through next steps.

Skills

CRM/Support Desk tools

Empathetic communication

Phone & listening skills

Adaptability in communication

Research skills

Time management

Travel industry experience

Education

High school diploma

Job description

WorldVia Travel Network is a leading, innovative company supporting thousands of independent travel business owners across the U.S. Our team is passionate about helping our members succeed—delivering exceptional service, solutions, and support every day. Join a dynamic team where your work truly matters, and your ideas are valued.

The Opportunity

Are you energized by helping others, solving problems, and creating a positive member experience? We’re searching for a Customer Support Representative (known as Member Success Specialist internally) to join us. In this role, you’ll be the friendly, knowledgeable voice and advocate for our agency members—ensuring they get the answers, support, and encouragement they need to thrive.

What You’ll Do

• Respond promptly to member inquiries via phone, email, video calls, and live chat

• Guide new members and make sure they’re excited about our programs and resources
• Troubleshoot issues, investigate solutions, and coach members through next steps
  • 2+ years of customer or client support experience, ideally using CRM/Support Desk tools
  • Engaging, empathetic communication—both written and verbal
  • Strong phone and active listening skills
  • Ability to adapt and respond to different communication styles
  • Resourcefulness, self-management, and great researching skills
  • Organized, able to multitask, prioritize, and manage time effectively
  • High school diploma required
  • Available to work shifts between Monday and Friday, 9am to 8pm, and Saturday 9am-4pm
  • Experience in the travel industry is a plus!
  • Employer-Sponsored Medical and Dental Insurance with Employee Contribution
  • Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
  • Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
  • 401k with up to 4% Company Match
  • Paid Time Off + Company Holidays
  • Additional Time Off for Your Birthday and Work Anniversary
  • Discount Travel Program

  Equal Opportunity & E-Verify Statement
  WorldVia is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.

  WorldVia participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.