Member Travel Support Specialist & Solutions Coach

WorldVia; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Life Insurance

Disability Insurance

401k with Company Match

Paid Time Off

Birthday & Anniversary Time Off

Discount Travel Program

Job summary

WorldVia Travel Network in the United States is seeking a dedicated Customer Support Specialist to assist thousands of travel business members. You will respond to inquiries via phone, email, video calls, and live chat, guiding members through programs and resources to help their business grow.

You will troubleshoot, document solutions, and collaborate with internal teams to resolve complex queries, while maintaining accurate member records.

Qualifications

• 2+ years of customer or client support experience, ideally using CRM/Support Desk tools.
• Engaging, empathetic communication—both written and verbal.
• Strong phone and active listening skills.
• Ability to adapt and respond to different communication styles.
• Resourcefulness, self-management, and great researching skills.
• Organized, able to multitask, prioritize, and manage time effectively.
• High school diploma required.

Responsibilities

• Respond promptly to member inquiries via phone, email, video calls, and live chat.
• Guide new members and make sure they’re excited about our programs and resources.
• Troubleshoot issues, investigate solutions, and coach members through next steps.
• Maintain accurate member records and document solutions in our systems.
• Collaborate with the Agency Development & Service Delivery team and other departments to resolve advanced queries.
• Inform members about additional products and services to help their business grow.
• Meet personal and team support quotas and revenue targets.
• Always champion an outstanding member experience.

Skills

Customer support

Communication

Phone skills

Time management

Multitasking

Research

Empathy

Education

High school diploma

Tools

CRM software

Job description

WorldVia Travel Network in the United States is seeking a dedicated Customer Support Specialist to assist thousands of travel business members. You will respond to inquiries via phone, email, video calls, and live chat, guiding members through programs and resources to help their business grow.

You will troubleshoot, document solutions, and collaborate with internal teams to resolve complex queries, while maintaining accurate member records.