Strategic Account Manager, Cruise Partners

WorldVia Travel Network; Northern (KY); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Medical and Dental Insurance

Fully-Funded Life Insurance

Long-Term Disability Insurance

Vision Insurance (optional)

401k with company match

Paid Time Off + Holidays

Travel discount program

Professional development opportunities

Job summary

WorldVia Travel Network is seeking a Strategic Account Manager, Cruise Partners to own top-tier cruise-line relationships and act as the single point of contact for each partner. You will lead contract renewals, amendments, and co-op marketing negotiations, coordinating with internal teams and senior leadership to keep deals moving and aligned with strategic priorities.

Travel up to 30% is required, with a focus on maximizing revenue.

Qualifications

• Experience in the travel industry is a must have.
• 5+ years of experience in partner relations, account management, or supplier negotiation within the cruise or broader travel industry.
• Established relationships with, or demonstrated ability to build relationships with, major cruise-line group and sales desks.
• Demonstrated experience negotiating contracts and co-op marketing agreements.
• Strong organizational skills; able to manage several concurrent, high-value negotiations without letting any one thread go stale.
• Strong written and verbal communication skills; able to represent partner needs credibly in front of senior leadership.

Responsibilities

• Own the relationship strategy and day-to-day management for WorldVia's top-tier cruise-line partners.
• Lead contract renewals and amendments with cruise suppliers, including coordinating internal sign-off and legal review.
• Negotiate co-op marketing agreements and funding commitments with cruise-line partners.
• Serve as the single point of contact for each strategic cruise-line account including; Conducting periodic business and marketing reviews with these partners to ensure WorldVia is aligned with their strategic focus in an effort to maximize revenue.
• Formulate an annual Marketing and Events plan and ensure execution of same with Events and Marketing teams.
• Track every open cruise-line negotiation, dispute, or ask (contract, marketing, booking-transfer, or otherwise) and drive it to resolution.
• Coordinate with the Group Cruise Sales Manager to ensure group strategy and account-level relationship strategy stay aligned.
• Ability to travel up to 30%.

Skills

Travel industry knowledge

Partner relations

Account management

Negotiation

Communication skills

Leadership

Job description

The Strategic Account Manager, Cruise Partners owns WorldVia's top-tier cruise-line relationships. This role is the single point of contact for each cruise-line partner, replacing today's pattern of requests across multiple staff. The manager leads contract renewals, amendments, and co-op marketing negotiations, keeping cruise-side deals moving with clear, consistent ownership.

• Own the relationship strategy and day-to-day management for WorldVia's top-tier cruise-line partners.
• Lead contract renewals and amendments with cruise suppliers, including coordinating internal sign-off and legal review.
• Negotiate co-op marketing agreements and funding commitments with cruise-line partners.
• Serve as the single point of contact for each strategic cruise-line account including; Conducting periodic business and marketing reviews with these partners to ensure WorldVia is aligned with their strategic focus in an effort to maximize revenue.
• Formulate an annual Marketing and Events plan and ensure execution of same with Events and Marketing teams.
• Track every open cruise-line negotiation, dispute, or ask (contract, marketing, booking-transfer, or otherwise) and drive it to resolution.
• Coordinate with the Group Cruise Sales Manager to ensure group strategy and account-level relationship strategy stay aligned.
• Ability to travel up to 30%.

Qualifications

• Experience in the travel industry is a must have for this role.
• 5+ years of experience in partner relations, account management, or supplier negotiation within the cruise or broader travel industry.
• Established relationships with, or demonstrated ability to build relationships with, major cruise-line group and sales desks.
• Demonstrated experience negotiating contracts and co-op marketing agreements.
• Strong organizational skills; able to manage several concurrent, high-value negotiations without letting any one thread go stale.
• Strong written and verbal communication skills; able to represent partner needs credibly in front of senior leadership.

What We Offer

• Competitive salary and performance-based bonuses

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution
• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401k with up to 4% Company Match
• Paid Time Off + Company Holidays
• Additional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program

• Opportunities for professional development and career growth
• Travel industry perks and discounts
• Collaborative and innovative work environment

Equal Opportunity & E-Verify Statement

WorldVia is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.

WorldVia participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.