Customer Support & Reengagement Specialist – Hybrid

Maytav Bus Co; Arlington (VA); Hybrid; USD 52,000 - 65,000; Full time

Job summary

Greene Resources is seeking a Customer Support Associate to join a growing and dynamic team in Arlington, VA. The position is fully on-site for training, then hybrid work is expected as you support customers across phone, email, and chat.

You will reengage past customers, promote products, and help strengthen ongoing relationships while providing proactive outreach and special project work. Equal opportunity employer committed to diversity and inclusion.

Qualifications

• 2 years of customer service experience, preferably in a call center environment.
• Data entry accuracy required.
• High school diploma required.

Responsibilities

• Process customer cases according to company policies across multiple systems.
• Take and return incoming calls, troubleshooting to resolve customer issues.
• Respond to customer emails and chats; schedule follow-up calls as needed.
• Enter and maintain accurate customer information, documentation, and case details.
• Track and document all customer interactions and follow-up activities.
• Support reengagement of past customers and promote products.

Skills

Customer service

Phone support

Multitasking

Communication

Education

High school diploma

Tools

Microsoft Dynamics

Job description

Greene Resources is seeking a Customer Support Associate to join a growing and dynamic team in Arlington, VA. The position is fully on-site for training, then hybrid work is expected as you support customers across phone, email, and chat.

You will reengage past customers, promote products, and help strengthen ongoing relationships while providing proactive outreach and special project work. Equal opportunity employer committed to diversity and inclusion.