Customer Support & Quotes Specialist

TSI, Inc.; Shoreview (MN); In loco; USD 48.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

401(k) with company match

Paid Time Off

Professional development opportunities

Descrizione del lavoro

TSI, Inc. is seeking a Customer Support Representative in Minnesota to assist customers and sales teams with product information, order processing and quotes. You will act as a central contact for regional sales and help ensure accurate data entry and timely resolutions.

The role emphasizes strong communication, multitasking, and collaboration with cross-functional teams. SAP experience and a customer-focused mindset are highly valued, with growth opportunities and a competitive benefits package.

Competenze

• High school diploma or GED.
• 3+ years of customer support, inside sales or related experience.
• Associates degree or technical degree with 1+ year of customer support, inside sales, or related experience.
• Experience working with SAP.

Mansioni

• Provide exceptional customer service while supporting moderate-to-high volume calls from external customers and TSI Field Sales reps.
• Utilize multiple systems to provide pricing, order status, terms, processes, and product specs.
• Respond to inbound inquiries by generating sales leads and creating quotes as needed.
• Create and maintain accurate customer master data.
• Document customer calls and follow up to ensure resolution.
• Support quote generation, order resolution, product lead-time estimates and troubleshooting.
• Review customer orders for accuracy before entering into SAP.
• Follow internal policies to deliver accurate, complete information.
• Contribute to team performance goals and identify process improvements.

Conoscenze

Customer service

Active listening

Verbal communication

Written communication

Multitasking

Time management

Teamwork

CRM systems

Microsoft Office

Formazione

High school diploma or GED

Associates degree

Strumenti

SAP

CRM software

Descrizione del lavoro

TSI, Inc. is seeking a Customer Support Representative in Minnesota to assist customers and sales teams with product information, order processing and quotes. You will act as a central contact for regional sales and help ensure accurate data entry and timely resolutions.

The role emphasizes strong communication, multitasking, and collaboration with cross-functional teams. SAP experience and a customer-focused mindset are highly valued, with growth opportunities and a competitive benefits package.