Customer Support Pro: Quick Resolutions & Communication

AIRGAS INC AND SUBSIDIARIES; Largo (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid parental leave

401(k) with company match

Tuition reimbursement

Paid holidays

Job summary

Airgas is seeking a Customer Support Representative in Largo, FL to handle customer inquiries via email and phone, resolve issues, and ensure timely responses. The role supports EspriGas requests, maintains mailbox workflows, and collaborates with internal teams across Airgas. Excellent communication and multitasking are essential.

We offer comprehensive benefits, including healthcare, 401(k) with company match, tuition assistance, and paid holidays. Benefits begin after 30 days of employment.

Qualifications

• Customer service experience handling inquiries via phone and email.
• Ability to review and resolve issues and inquiries.
• Maintain required queue coverage and manage escalations.

Responsibilities

• The Customer Support specialist is responsible for resolving customer issues, concerns, escalations and inquiries. The support specialist performs daily responsibilities via email & via phone to ensure that our customer needs are being taken care of with efficient and effective service and resolution.
• Review and resolve assigned issues and inquiries
• Ensure mandatory Queue coverage
• Cancellations and Rejections
• Assist and Support EspriGas "TMG" customer request
• Ability to assist and manage department mailboxes
• Serve as communicator between Customer Service and Key Accounts
• Ability to work with Airgas internal associates across the organization
• Assist with overflow calls
• Rush Deliveries
• Assist with Non-Strategic Return Labels
• Manage FTO's
• Order Entry for Esprigas
• Assist with problem solving for Esprigas
• Assist with Escalations
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employmen t

Skills

Customer service

Phone support

Email support

Issue resolution

Multitasking

Tools

CRM software

Job description

Airgas is seeking a Customer Support Representative in Largo, FL to handle customer inquiries via email and phone, resolve issues, and ensure timely responses. The role supports EspriGas requests, maintains mailbox workflows, and collaborates with internal teams across Airgas. Excellent communication and multitasking are essential.

We offer comprehensive benefits, including healthcare, 401(k) with company match, tuition assistance, and paid holidays. Benefits begin after 30 days of employment.