Customer Service Pro: Inbound Orders & Solutions

Airgas; Rancho Cordova (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

401(k) with company match

Tuition reimbursement

Paid holidays

Vacation and sick time

Parental leave

Job summary

Airgas, an Air Liquide company, is hiring a Customer Service Representative in Rancho Cordova, CA to handle inbound calls, process and research customer orders in SAP, and support the sales team.

This position offers a Monday–Friday schedule, PPE provided, comprehensive benefits including medical, dental, vision, Life/AD&D, 401(k) with company match, tuition assistance, paid holidays, vacation and sick time, plus paid parental leave.

Qualifications

• High School Diploma preferred or at least three years’ experience or equivalent combination of experience and education.
• Must be able to operate in a drug-free workplace.
• At least two years customer service and inside sales experience in similar industry is desired.
• Strong computer skill (Google Suite) and experience with SAP and/or ERP systems is desired.
• Excellent communication and organization skills.
• Ability to multitask and manage multiple priorities under time constraints.
• Motivated, proactive individual who can work both independently and within a team.
• Knowledge of safety, gas, and welding products preferred.
• SAP knowledge preferred.

Responsibilities

• The Customer Service Representative takes inbound calls for processing and researching customer orders using our SAP computer system.
• This person could make outbound calls to research the progress of an order.
• Collaborate with assigned sales representatives to resolve customer needs and concerns.
• Utilize proactive sales techniques when appropriate (Radnor crossover, upselling/ cross-selling).
• Edit and enter customer orders accurately, paying close attention to pricing and location to reduce errors and returns.
• Communicate with vendors to service customer needs in a timely fashion.

Skills

Customer service

Communication

Multitasking

Teamwork

Organization

Education

High School Diploma

Tools

SAP

ERP systems

Google Suite

Job description

Airgas, an Air Liquide company, is hiring a Customer Service Representative in Rancho Cordova, CA to handle inbound calls, process and research customer orders in SAP, and support the sales team.

This position offers a Monday–Friday schedule, PPE provided, comprehensive benefits including medical, dental, vision, Life/AD&D, 401(k) with company match, tuition assistance, paid holidays, vacation and sick time, plus paid parental leave.