Customer Support Pro: On-Site Problem Solver

118-WW TMG MFG OPS; Dallas (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Texas Instruments is seeking a Customer Support Representative to be the friendly voice for customers, resolving issues and documenting interactions. The role emphasizes collaboration with cross-functional teams and data-driven problem solving.

The position is on-site, Monday–Friday, with a focus on improving customer experience and operational efficiency. Previous customer service experience and strong communication skills are required.

Qualifications

• High school diploma or GED required.
• 2 years of call center or customer support experience, or an Associate degree in business administration or related field.
• Proficient in written and verbal communication.
• Proficient in Microsoft Excel.

Responsibilities

• Turn customer challenges into success stories.
• Collaborate with cross-functional teams to tackle complex issues.
• Contribute to improving operational processes and customer experience.
• Use internal systems to respond to customer inquiries and document interactions.
• Leverage data to address customer problems and maintain metrics.
• Proactively resolve data discrepancies between TI and customers.
• Build external and internal relationships.
• Be part of a team that values your input and ideas.

Skills

Communication skills

Problem solving

Multitasking

Education

High School Diploma or GED

Associate degree in business administration or related field

Tools

Excel

Ticketing systems

CRM systems

SAP

Job description

Texas Instruments is seeking a Customer Support Representative to be the friendly voice for customers, resolving issues and documenting interactions. The role emphasizes collaboration with cross-functional teams and data-driven problem solving.

The position is on-site, Monday–Friday, with a focus on improving customer experience and operational efficiency. Previous customer service experience and strong communication skills are required.